Manage redundancy and critical systems as applicable (e.g., UPS, generators, HVAC/CRAC, BMS/controls and monitoring).
Respond to alarms and abnormal conditions; lead troubleshooting, stabilization, restoration, and follow-up corrective actions.
Ensure preventive and corrective maintenance is executed effectively, using specialist vendors where required.
2) Incident, Emergency & Resilience Management
Lead engineering incident management, including stakeholder coordination and timely escalation.
Support and participate in emergency response drills; ensure readiness and closure of lessons learned.
Provide after-hours/on-call support per site operating model, including leadership during critical incidents affecting the building, data centers, or DR.
3) Vendor, Quality Assurance & Service Delivery Management
Manage outsourced engineering vendors and critical works providers: scope definition, scheduling, MOP readiness, supervision, and quality acceptance.
Review M&E contractor maintenance practices for alignment with OEM recommendations, agreed processes, and documentation standards.
Track vendor performance, recurring issues, and corrective actions to closure; drive continuous improvement.
4) Compliance, Governance & Documentation Control
Ensure engineering operations comply with applicable regulatory requirements and client engineering standards/playbooks. Closely work with regional engineering team.
Own governance of controlled engineering documentation, including
As-built drawings, O&M manuals, OEM information
Asset data and maintenance records
Controlled procedures: MOPs / SOPs / EOPs (creation, review, periodic update, version control)
5) Technical Audit Support (Client, Internal, and External)
Act as the engineering lead for audits impacting building engineering and critical facilities operations.
Maintain audit readiness through strong evidence management (maintenance records, test results, procedures, training records, incident logs, vendor documentation).
Coordinate audit requests, walkthroughs, findings responses, and remediation plans; track actions to closure and report status to stakeholders.
6) Small Projects, Change Management & Commissioning Support
Provide engineering oversight for small projects and operational changes, including scope review, MOP review, and risk/impact assessment to building and data center/DR operations.
Support installation, commissioning, and programming activities to ensure solutions are operable, maintainable, and correctly documented.
Coordinate maintenance windows and controls to protect critical services and minimize disruption.
7) Defects, Warranty & Post-Renovation Closeout (General Contractor Interface)
Coordinate with Project team and general contractors
Lead engineering defect identification and closure following renovation: punch-list tracking, prioritization, validation, and sign-off.
Manage coordination with the general contractor and subcontractors to ensure timely rectification and safe execution.
Ensure remediation work follows agreed method statements and does not jeopardize critical operations.
Drive completion/refresh of handover deliverables (as-builts, O&M manuals, test/commissioning records, asset updates).
8) Lifecycle, Energy & Performance Improvement
Develop lifecycle replacement plans and reliability improvement initiatives (including UPS component replacement planning where applicable).
Identify, implement, and validate energy-saving initiatives; track benefits and embed learnings into standard practices.
Produce technical reporting on performance, risks, compliance, incidents, vendor delivery, and key initiatives.
9) Client & Stakeholder Partnership
Serve as the primary engineering point of contact supporting both FM and PM teams.
Communicate clearly on risk, impact, options, and recommendations to enable timely decisions.
Help ensure service delivery aligns with contractual commitments/SLA expectations and business requirements.
10) Team Leadership & Technician Oversight
Day-to-day leadership to the on-site engineering technician and is responsible for coordinating work allocation, priorities, coaching, and performance feedback to ensure safe and reliable operations.
Oversees the performance of the BMO team’s technicians (e.g., building maintenance operations), including monitoring work quality, adherence to procedures (SOP/MOP/EOP), responsiveness to alarms/incidents, and completion of preventive/corrective maintenance.
Escalate performance or resourcing issues as needed, supports training and capability development, and ensures clear shift handovers, reporting, and accountability across all technician activities.
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
Bachelor’s degree in an Engineering discipline or equivalent technical experience
Minimum of 5 years of relevant engineering management experience
Thorough understanding of building services design and engineering management
Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions
Drive innovation / thought leadership / industry knowledge
Excellent verbal and written communication skills as well as presentation skills
Ability to develop and explain complex operational management information to senior audiences
Be resilient, with high focus on achieving goals
High energy, flourishes in fast pace, dynamic environments
Customer centricity
Comfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failures
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Strong analytical, organization and administration skills
Experience working in Asia Pacific desired, specifically Korea
Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)
Client Focus & Relationship Management – ‘I Value my Customers’
Demonstrates proactive & professional approach to customer service and stakeholder engagement
Ability to interact with a wide range of client staff, including senior levels
Ability to manage conflict and balance between client and firm requirements
People Management and Team Leadership – ‘I am a Team Player’
Ability to deliver requirements through a remote matrix-reporting team effectively, promoting open, constructive and collaborative relationships at all levels
Program Management & Organizational Skills – ‘I am Proactive’
Excellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters on a daily basis
Problem Solving & Strategic Thinking – ‘I am Innovative’
Capacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions
Other Personal Characteristics
Attention to detail
Strives for compliance while being agile to adapt to business needs and change
Natural communicator who enjoys engaging at all levels
Self-motivated and confident
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
Works well with diverse teams from various countries/cultures
Location
On-site –Seoul, Korea, Republic of
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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