Provides day-to-day supervision including task assignment, work monitoring, and performance coaching
Focus on immediate work group planning, staffing allocation, and resource management
Administrative and operational focus with accountability for team results
Collaborate with Direct Senior Manager on resolving issues and setting team priorities
Ensures team productivity, service quality, and adherence to policies and procedures
Responsible for both personal project delivery and team performance outcomes
Job Responsibilities
Team Leadership & Supervision (40-50%)
Day-to-Day Team Management
Oversee a team of 3 Relocation Project Managers and/or Move Coordinators
Assign tasks, delegate work, and balance workload across team members
Monitor work progress and check quality at regular intervals
Maintain project schedules and ensure timely delivery of team commitments
Coordinate team activities to meet operational plans and budget parameters
Ensure work is performed as prescribed by policies and procedures to achieve productivity, service, and quality standards
Performance Management & Development
Provide ongoing coaching and feedback to direct report on performance
Conduct performance reviews and support professional development planning
Identify skill gaps and training needs within the team
Mentor less experienced staff on complex project challenges and best practices
Guide team members with constructive feedback on project deliverables
Support career development and advancement of team members
Resource & Workflow Coordination
Plan and forecast staffing needs for upcoming projects
Allocate resources across multiple concurrent relocation projects
Ensure appropriate skill matching for project assignments
Coordinate with other teams and functions to secure necessary support
Resolve resource conflicts and competing priorities
Maintain team utilization rates and productivity metrics
Problem Resolution
Serve as escalation point for team members encountering challenges
Resolve operational problems based on provided guidelines and established procedures
Make decisions within specific guidelines on matters of basic to moderate complexity
Seek guidance from Direct senior management on more complex work assignments
Ensure consistent application of policies and procedures across the team
Project Management & Execution (30-40%)
Direct Project Delivery
Plan, manage, and execute complex relocations of 1,000-5,000+ people as a working manager
Develop comprehensive relocation project plans, schedules, and budgets
Lead cross-functional project teams including IT, facilities, construction, and vendor partners
Serve as primary point of contact for assigned high-profile relocation projects
Manage all aspects of relocation execution including pre-move planning, move day coordination, and post-move support
Ensure compliance with all key performance indicators and quality standards
Quality Assurance
Review and approve project plans developed by team members
Monitor project execution across the team to ensure quality and consistency
Conduct regular check-ins on project status and identify risks
Ensure data accuracy within move management and CAFM systems
Validate that all relocation activities align with documented processes and client requirements
Systems & Process Management
Maintain project files, folders, and documentation standards
Ensure team compliance with project administration and reporting requirements
Drive consistency in project delivery methodologies across the team
Identify and implement process improvements to enhance team efficiency
Client Communication & Relationship Management (10-15%)
Client Interface
Build and maintain relationships with client stakeholders for assigned projects
Communicate project status and team capabilities to clients
Lead client meetings and presentations for team projects
Address client concerns and escalations professionally and promptly
Ensure client satisfaction across all team-managed relocations
Represent the team in client-facing forums and strategic discussions
Vendor & Contractor Coordination
Ensure consistent vendor performance evaluation across projects
Coordinate with multiple service providers on behalf of the team
Review and approve vendor invoices and change orders within authority limits
Administrative & Operational Management (10-15%)
Budget & Financial Oversight
Monitor team project budgets and expenditures
Track financial performance against targets individual projects
Review and approve invoices and expenses within established limits
Identify cost-saving opportunities across team projects
Prepare financial reports and forecasts for management
Reporting & Documentation
Prepare team status reports and performance metrics
Maintain records in compliance with confidentiality requirements
Complete internal reporting and project close-out documentation
Track team hours and utilization rates
Report on key performance indicators to senior management
Policy & Procedure Administration
Work with Direct Manger and update existing policies and procedures
Interpret and adjust policies as circumstances require
Ensure team compliance with JLL and client policies
Provide guidance on policy application in day-to-day situations
Strategic Contribution & Business Development (5-10%)
Support goals and priorities for new or revised services and processes
Contribute to business development through client relationship maintenance
Participate in proposals and presentations as needed
Identify opportunities for service improvements and team capability enhancement
Collaborate with senior leaders on strategic planning for the relocation function
Network professionally and represent JLL at industry events
Knowledge, Skills & Abilities
Required Qualifications
Education
Bachelor's degree from an accredited institution in Business, Project Management, Architecture, Engineering, Interior Design, Construction Management, or related field
Experience
5-7 years of facility, project, or construction-related experience in a Corporate Real Estate environment
Demonstrated experience managing large, complex relocation projects (1,000+ people)
Prior supervisory, team lead, or people management experience required
Background in project management, construction management, or strategic planning
Relevant experience in field of work with proven track record of project delivery
Technical Skills
Advanced Microsoft Excel and Microsoft Office Suite proficiency
Experience with CAFM systems and move management software modules
Strong understanding of architectural drawings, furniture layouts, and space planning concepts
Knowledge of construction and commercial real estate industry practices
Full knowledge of relocation management principles and practices
Leadership & Management Skills
Demonstrated ability to lead, coach, and develop team members
Experience delegating work and monitoring performance
Ability to provide constructive feedback and conduct performance discussions
Skill in conflict resolution and problem-solving with team members
Capability to balance hands-on project work with supervisory responsibilities
Core Competencies
Supervisory Skills: Assigns tasks, monitors work, provides coaching, and ensures team productivity
Problem Solving: Resolves operational problems based on experience and established guidelines; seeks guidance on complex issues
Communication: Effectively exchanges information with team, clients, and stakeholders; conducts presentations
Organizational Skills: Manages multiple team priorities and coordinates resources effectively
Decision Making: Makes decisions within specific guidelines on matters of basic to moderate complexity
Client Focus: Ensures team delivers high-quality service that meets client requirements
Collaboration: Works effectively with peer managers and other functional groups
Additional Experience
Experience managing teams in a client-facing service environment
Familiarity with change management and team development principles
Experience with budget management and financial oversight
Minimum construction background
Physical Work Requirements & Conditions
Position primarily works at client sites or project locations with daily team, client, and contractor interaction
Face-to-face and/or remote interpersonal interaction required daily
Travel as needed, may range from 5% (1-5 nights per week)
Ability to be present at move sites during execution, including potential evening/weekend hours
Ability to conduct site walks, team meetings, and project inspections
Scope of Responsibility
Management Responsibility
Direct supervision of 3-8 Relocation Project Managers and/or Move Coordinators
Oversight of multiple concurrent projects across the team
Functional coordination across immediate work group
Responsibility for team results, productivity, and quality
Project Complexity
Personal management of relocations up to 5,000+ employees
Team oversight of projects ranging from small to large scale
Multi-phase, multi-site projects across the team portfolio
Financial Responsibility
Personal project budget management: $1-5 million
Team budget oversight: Varies based on team project portfolio
Responsibility to maintain and monitor budgets
Perform Spend-App functions, including estimating, funding approvals, approve invoices payment change requests submittals, project closeouts, and budget updates.
Perform PMWeb functions, including estimating, Project cost review
Budget and cost management: Tracking project finances, ensuring adherence to budgetary constraints, and providing accurate cost forecasts.
May have signature authority for moderate-sized budgets
Decision-Making Authority
Makes decisions within specific guidelines on operational matters
Exercises judgment within established procedures and policies
Determines appropriate action for team work assignments
Seeks guidance from senior management on complex or strategic issues
Has limited authority to make exceptions to policies with manager approval
Impact & Influence
Impact: Direct impact on team productivity and quality of services delivered; affects client satisfaction and operational efficiency of the work group
Sphere of Influence: Primary influence within immediate work group; coordinates with peer managers across business sub-segment
Team Development: Responsible for building team capabilities and ensuring professional growth of direct reports
Operational Excellence: Ensures team delivers consistent, high-quality relocation services aligned with standards and procedures
Client Relationships: Maintains positive client relationships and protects JLL's reputation through team performance
Interpersonal & Communication Requirements
Daily interaction with direct reports for task assignment, coaching, and monitoring
Frequent interaction with functional peer managers for coordination and collaboration
Regular interaction with clients on project status and team capabilities
Ability to gain cooperation of team members and other stakeholders
Skill in conducting presentations and facilitating team meetings
Capability to address performance issues and provide developmental feedback
Equal Employment Opportunity Statement
JLL is an equal opportunity employer committed to opportunity for all, without regard to race, color, religion, creed, age, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, gender identity or expression, transgender status, veteran's status, genetic information, or status as a qualified individual with a disability, protected leave status, or any other protected characteristic in accordance with applicable law.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position
123,500.00 – 135,850.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location
On-site –New York, NY
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
