What this job involves
As Director, Azara Client Success, you will be directly responsible for:
Delivery & Onboarding
Managing the deployment of a solution in cooperation with analysts, implementation specialists, engineers, and testers
Managing and reporting delivery risks and issues
Managing user acceptance testing and release plans
Managing communications with stakeholders, business transition teams, and business and IT management
Overseeing application configuration and support while liaising with cross-functional teams in a matrix environment
Value Realization & Long-Term Account Success
Serving as the primary Azara subject matter expert for the account, advising and enabling clients on platform capabilities and how to apply them to their evolving business needs
Monitoring platform usage and adoption trends at the account level, identifying at-risk or under-utilizing users, and driving enablement plans to close gaps
Building and presenting value realization cases to clients and account leadership, demonstrating ROI and identifying use-case expansion opportunities
Maintaining a thorough and current understanding of product features and functionality, and proactively enabling clients on new capabilities
Ensuring positive account and client sentiment throughout the full relationship lifecycle, not only at delivery
Supporting BAU processes with accounts and clients to build long-term relationships and identify continuous improvement opportunities in the analytics space
Capturing client feedback and enhancement requests and channeling them into product and engineering conversations
Knowledge, Skills and Abilities
Relationship management and communications
Proven ability to navigate a large matrix organization
Self-motivated, able to set priorities and work autonomously
Customer service focus
Consultative/advisory skill set — ability to translate platform data and capability into client value realization
IT project management with a concentration on software delivery management
Demonstrated expertise in CRE applications
Cross-functional team coordination
Excellent attention to detail
Experience driving product adoption, client enablement, or usage growth in a SaaS/analytics context
Knowledge of real estate industry preferred
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position
138,000.00 – 170,000.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location
Remote –Atlanta, GA, Chicago, IL, Dallas, TX, Denver, CO, New York, NY
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Accepting applications on an ongoing basis until candidate identified.
