What your day-to-day will look like
Lead and inspire your concierge team through hands-on coaching, performance management, and daily operational oversight, ensuring consistent delivery of world-class service at the East Lobby Podium.
Build and nurture strategic partnerships with hotels, visitor bureaus, attractions, and local businesses to create a robust network that enhances guest recommendations and community connections.
Collaborate closely with the Events and Marketing Manager and Property Management Team to execute property initiatives, promotional programs, and special events that drive engagement and foot traffic.
Maintain expert knowledge of Commonwealth Pier's history, current programming, tenant offerings, and local Boston attractions to provide personalized, informed recommendations that exceed guest expectations.
Oversee team scheduling, payroll accuracy, and operational standards while maintaining the appearance and readiness of the concierge desk to reflect the property's premium positioning.
Serve as a brand advocate and communication hub, keeping all stakeholders informed of site happenings, guest feedback, and opportunities for continuous improvement across departments.
Support event setup and teardown activities as needed, demonstrating operational flexibility during peak seasons, weekends, and holidays to ensure seamless execution of property-wide programming.
Required Qualifications
Bachelor's degree or equivalent combination of education and relevant professional experience in hospitality, retail management, or guest services
3–5 years of progressive experience in hospitality, guest services, retail management, or related customer-facing environments, with demonstrated career growth
Previous supervisory or team leadership experience in high-volume service settings, with proven ability to coach, motivate, and hold team members accountable
Excellent verbal and written communication skills with strong interpersonal abilities to build relationships across diverse stakeholder groups
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace for reporting, scheduling, and operational communications
Physical ability and flexibility to walk the property throughout shifts, lift light materials, assist with event operations, and work varied schedules including evenings, weekends, and holidays
Preferred Qualifications
Extensive knowledge of Boston's local market, including attractions, dining, cultural institutions, transportation options, and neighborhood characteristics
Experience with iOS systems, digital concierge platforms, or guest services technology that enhances operational efficiency
Background in event coordination or support, with comfort participating in setup, execution, and teardown of property activations
Established network or relationships within Boston's hospitality industry, including hotels, convention services, or visitor services organizations
Demonstrated experience implementing or supporting community engagement programs, local partnerships, or destination marketing initiatives
Strong problem-solving skills with proven ability to resolve guest concerns diplomatically while maintaining composure in fast-paced, high-pressure situations
Multilingual capabilities or conversational proficiency in languages commonly spoken by international visitors to Boston
Location
Onsite – Commonwealth Pier, Boston, MA
Schedule: Tuesday–Saturday, 10:00 AM–6:00 PM
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position
62,400.00 – 72,800.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location
On-site –Boston, MA
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Accepting applications on an ongoing basis until candidate identified.
