The Lobby Concierge is responsible for delivering exceptional guest experiences at our client’s corporate offices by ensuring all visitors and employees are assisted in a welcoming, professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment in support of our client’s operations.
Key Responsibilities include
Conduct regular floor walks, employing a proactive mindset to use all four senses to note opportunities to elevate the experience and address issues before they become problems
Follow up with staff or guests when resolving issues to ensure expectations have been met and seek further opportunities to over-deliver
Coordinate with client teams to prepare for client meetings, ensuring all necessary resources are available
Manage the client suites environment, maintaining cleanliness, organization, and brand consistency
Provide knowledgeable assistance with technology and presentation equipment in meeting rooms Arrange and oversee catering services, ensuring timely delivery and presentation
Act as a central point of contact for client-related queries and wayfinding within the suites
Manage visitor bookings using the guest management system Condeco
Issue and reconcile guest and employee temporary passes, liaising with security and facilities management as needed
Direct deliveries and manage their storage as required
Establish and follow protocols for welcoming media and distinguished guests
Manage orderly movement of people and provide support at turnstiles during peak period
Collaborate with facilities management to address any maintenance or safety concerns promptly
Implement and uphold service standards that reflect our client’s commitment to client satisfaction
Sound like you? This is what we’re looking for
Experience in customer service or hospitality, preferably in a corporate environment with strong interpersonal skills and a focus on creating positive client interactions is essential.
You can anticipate needs and provide proactive solutions in a fast-paced environment using discretion when handling confidential information.
You’ll have excellent communication skills, both written and verbal, a secondary language would be desirable.
Proficiency in Microsoft Office suite and familiarity with meeting room management systems
a positive, can-do attitude
strong interpersonal skills and natural rapport-building ability
someone who brings energy and enthusiasm to the team
Benefits
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us
As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Apply today, quoting job reference number REQ536092
Location
On-site –Sydney, NSW
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
