Key Responsibilities
Access Control Administration
Manage the client’s access control system, including ID and HID card printing and access activation using C‑Cure tools
Ensure timely delivery of ID cards in line with agreed Service Level Agreements (SLA) and ServiceNow ticket closures
Collect and deactivate access cards for resigning employees within client-defined timelines
Maintain adequate inventory levels of ID cards, ribbons, cartridges, and system spare parts
Keep an up‑to‑date register of issued, returned, damaged, missing, and in‑stock access cards
Conduct monthly access audits to ensure access permissions align with authorization policies
CCTV & Security System Administration
Operate and maintain CCTV and security systems, including live and recorded footage monitoring for incident reporting
Ensure door access systems function correctly and pose no security or safety risks
Coordinate with vendors and service providers on procurement, preventive maintenance (PPM), and corrective maintenance works
Maintain comprehensive service and maintenance reports for CCTV and access systems
Communicate maintenance and repair activities to management in writing
Perform routine inspections and submit daily and weekly operational reports (e.g. door alarms, CCTV logs, logbooks)
Prepare and escalate incident reports within client‑defined timelines
Conduct investigations when requested by client management
Coordinate with the Jakarta, Indonesia team on C‑Cure system matters and QCIC requirements
Support CCTV and access system modification works, including relocations, additions, and removals
Audit & Compliance Support
Maintain accurate records and execute all tasks in accordance with client security policies
Provide full support during internal and external audits
Perform regular compliance checks to ensure access control practices consistently meet client standards
Ideal For
Candidates who enjoy hands‑on operational roles, value accuracy and compliance, and are comfortable working with security and access control systems. Join a professional facilities management environment where security, precision, and operational excellence matters.
Location
On-site –Kuala Lumpur, Malaysia
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