Candidates should not expect to build predictive models, machine learning algorithms, or advanced statistical forecasting.
What You Will Deliver
Operational Data Stewardship
Manage various Operational Key Performance Metrics (tenant sales, mall traffic, occupancy/vacancy, and leasing activity) on a monthly basis, ensuring completeness, accuracy, and integrity of operational data
Ensure strict compliance with business rules and procedures across all reporting processes
Verify accuracy of standard formulas and calculations, reviewing consistency of data sets to maintain data quality and reliability
Monitor and maintain operational data integrity, identifying and resolving discrepancies promptly
Analysis & Reporting
Prepare consolidated operational reports and variance analyses for senior management and stakeholders
Analyze key performance indicators including tenant sales performance, mall traffic trends, occupancy rates, and leasing activity
Provide high-level variance explanations and analysis
Present operational performance through clear reports, dashboards, and written narratives
Stakeholder Partnership & Communication
Assist in preparing quarterly presentations and reporting packages for JLL Executive Committee, senior management, and external stakeholders
Collaborate with business partners across departments, effectively communicating operational information
Work closely with the Financial Planning & Analysis team to provide meaningful operational statistics that support key insights on the financial performance of assets
Act as an Operational Performance representative on cross-functional and technology projects
Process Excellence & Innovation
Support continuous improvement by participating in developing and implementing enhanced reporting tools, processes, and systems that simplify workflows and increase organizational agility
Contribute to modernization of operational reporting including automation, use of AI tools (e.g., Copilot, ChatGPT) to summarize data and streamline recurring reports, standardized KPIs, Power BI reporting, and enhanced executive visualization
Identify opportunities to redirect capacity from recurring tasks toward higher-value strategic analysis
Support implementation of new systems, processes, and reports with a constant focus on value creation
Budget & Forecast Support
Support quarterly forecast and annual budget processes, working closely with the Senior Analyst and Operations team
Assist in ensuring quality, consistency, and reasonability of operational data throughout the budget and forecast cycles
Provide operational data and analysis to support planning initiatives
Special Projects
Respond to ad-hoc requests for data and analysis, providing current and historical information as required, and sensitive assignments at the direction of senior leadership
Required Qualifications
Bachelor's degree in Business Administration or related field (or equivalent experience)
Minimum 2-4 years of progressive experience in operational analysis and reporting
Experience in commercial real estate or property management (preferred)
This is not a data science or statistical modeling role. Candidates with primarily programming/machine learning backgrounds (Python, R, predictive modeling) without real estate or financial reporting experience may not be the best fit.
Technical & Analytical Expertise
Advanced Microsoft Excel proficiency (complex formulas, macros)
Proficiency using AI tools to support analysis, data summarization, workflow automation, presentation development, and business communication
Advanced proficiency with Microsoft Office Suite (PowerPoint, SharePoint)
Experience with Power BI, Power Query, or similar data visualization and business intelligence tools
Knowledge of Yardi Voyager, Retail Manager, and Forecast Manager (asset)
Strong ability to work with large datasets, extract insights, and present findings clearly and concisely
Core Competencies
Strong analytical skills with ability to link operational results to business activities and drivers
Strong attention to detail with proven ability to verify data accuracy, ensure compliance with business rules, and produce high-quality deliverables
Excellent written and verbal communication skills; ability to translate analysis into actionable recommendations
Strong logical reasoning and variance analysis capabilities to investigate and explain operational trends
Strong organizational skills and ability to manage competing priorities and deadlines in a fast-paced, evolving environment
Self-motivated, proactive, and results-oriented with a sense of urgency and commitment to excellence
Ability to multitask, remain resilient, and effectively manage time and workload independently
Collaborative team player with strong interpersonal skills and ability to work both independently and as part of a dynamic team
High standards of business ethics and ability to handle confidential information with discretion
Estimated compensation for this position
86,400.00 – 95,040.00 CAD per year
This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.
Location
On-site –Toronto, ON
Opening Type
Replacement
Job Tags
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
