Run multiple workstreams simultaneously, proactively identify dependencies and relentlessly follow through on actions and deadlines.
Bring structure to ambiguous problems and create clear, practical solutions that teams can execute.
Build compelling business cases and executive updates, but more importantly, stay close to execution and ensure the plan actually gets delivered.
Track program performance, identify what is working / not working, and quickly course-correct.
Work with senior stakeholders while also being comfortable rolling up your sleeves and working directly with execution teams.
Identify opportunities to improve the loyalty proposition, customer experience, engagement, rewards, partnerships and digital journeys.
Create a culture of high accountability, pace and bias for action across program teams.
What We're Looking For
3–5 years of experience, preferably in a top-tier management consulting firm such as McKinsey, BCG or Bain.
Strong understanding of digital businesses and digital product execution - you should be comfortable discussing customer journeys, apps/web, funnels, APIs, technology dependencies, data and product roadmaps.
Demonstrated ability to take ownership and drive execution, rather than simply provide recommendations.
Excellent project/program management skills with experience coordinating multiple stakeholders and workstreams.
Strong analytical and structured problem-solving capabilities.
Exceptional communication and stakeholder-management skills - you can influence without authority and get diverse teams moving in the same direction.
Nice to Have
Experience in loyalty, fintech, payments, consumer tech, e-commerce, travel, retail or other digital/consumer businesses.
Experience launching or scaling digital products / propositions.
Exposure to customer analytics, CRM, growth, engagement or retention.
Experience working closely with engineering and product teams.
MBA / postgraduate degree from a leading institution.
