Partner with cross-functional stakeholders and business partners to ensure logistical planning is completed for each charter flight including ground handling, catering, crew, and day-of operations readiness.
Coordinate with cross-functional stakeholders to identify and implement improvements to charter operational planning processes, driving efficiency and operational readiness.
Coordinate closely with the Director of Operations (DO) and the System Operations Center (SOC) Duty Director to ensure charter flights are conducted in accordance with the air carrier’s operational control system, as required by 14 CFR Part 121 and FAA Advisory Circular 120-101.
Oversee the assessment and coordination of charter flights to airports not listed in OpSpec C070, ensuring operational feasibility and alignment with regulatory requirements.
Coordinate with the finance department to understand all financial requirements for billing and reconciliation of each charter.
Brief senior leadership and all applicable departments on upcoming charters.
Coordinate all contracts with the legal department.
Define and monitor key performance metrics and implement new programs as needed.
Take a significant role in the development of crewmembers to support the engagement, growth, goal achievement and development of the succession plan and for the department.
Other duties as assigned.
Minimum Experience and Qualifications
Bachelor’s degree in Business Administration, Aviation Management or a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience.
Five (5) years’ experience working with airline operations and/or charter operations
Three (3) years’ experience working with sales and marketing or business development and account management
Strong financial acumen
Self-motivated and flexible in a constantly changing environment
Strong business judgment, leadership and integrity
Excellent communication skills; with the ability to communicate ideas and recommendations to all levels within the company
Exceptional project and time management skills, including ability to manage multiple projects simultaneously
Able to build relationships and work across all levels and influence with impact
Available for occasional overnight travel (10%)
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required, this position is not eligible for visa sponsorship
Preferred Experience and Qualifications
Experience working with charter sales and marketing or business development and account management, including bidding and contract negotiation
Understanding of operational and contractual constraints of charter flying
Experience working on Operational, Safety and Financial audits
Experience leading cross departmental projects
Creating and managing an operating budget
Crewmember Expectations
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
Equipment
Computer and other office equipment
Work Environment
Traditional office environment
Physical Effort
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)
Compensation
The base pay range for this position is between $114,000.00 and $170,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.
Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City
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