Position Summary The Technical Advisor serves as the primary point of contact between the Client and the maintenance organization for both airframe and engine matters, acting as a trusted technical representative throughout the lifecycle of aircraft maintenance events. This role manages and coordinates client needs across routine maintenance, minor unscheduled findings, major scheduled inspections, and Aircraft on Ground (AOG) situations — for airframes, engines, and related systems — utilizing Product Line Specialists (PLS) as needed to support events requiring specialized assistance. As the customer's key technical liaison, the Technical Advisor acts as an advocate for the Client and provides expert guidance to support informed decision-making, balancing airworthiness, operational impact, cost control, and schedule adherence.
Duties and Responsibilities
Collaborate with customers to evaluate and recommend the most appropriate inspection and maintenance alternatives for airframe and engine events.
Set up and support customers in coordinating all aspects of maintenance events — including preliminary scheduled inspections, minor unscheduled findings, and major unscheduled or major scheduled events — with assigned repair facilities and service providers.
Provide on-site customer representation, particularly during major scheduled inspections.
Support customers during Aircraft on Ground (AOG) events, ensuring timely communication and resolution.
Create and manage Service Calls to track technical data, event progress, and support financial forecasting.
Develop and maintain strong client relationships through regular and proactive communication.
Build and sustain working relationships with regional service facilities, mobile repair teams, and other service providers.
Research aircraft logbooks and/or perform visual inspections for new enrollments or existing contract reviews.
Review and process invoices in AMS, meeting turn-time goals established by Technical Services Management and company policy.
Perform event triage by assessing maintenance findings and ensuring each situation is handled appropriately and efficiently, serving as primary liaison between maintenance facilities, parts sourcing vendors, and the customer — handling the event directly or turning it over to a Product Line Specialist as needed.
Conduct asset inspections when enrolling new aircraft into service programs.
Maintain a thorough working knowledge of applicable contracts, policies, and procedures.
- Perform additional duties as assigned by Technical Services Management.
- Desired Credentials:
- Airframe and Powerplant (A&P) ratings, or equivalent, required.
Bachelor's degree (or equivalent) in an Aviation field preferred.
10 years' experience with corporate turbine-powered business aircraft (not commercial) preferred, with particular expertise working with Gulfstream and Bombardier airframes and their associated engine platforms.
Excellent Microsoft Excel, Word, and PowerPoint skills.
Strong interpersonal skills.
Ability to read and write articulately and analytically.
Clear understanding of relevant technical skills.
Ability to multi-task and work well under pressure.
Well organized.
Have or be able to obtain a passport and perform international travel.
