About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
【Job Details】
Job Title: Sales Support
Location: Fontana, CA
Annual Base: $71,000 - $86,000 USD + Annual Performance Bonus
What You'll Do
1. Sales Operations Support
Enable end-to-end sales processes (contracts, billing, account management) to ensure compliance and data integrity, driving seamless execution.
2. Analytics-Driven Insights
Build integrated sales dashboards and conduct multidimensional analyses (e.g., customer lifecycle, conversion rates) to identify risks and recommend efficiency optimizations.
3. Customer Relations Management
Implement tiered lifecycle strategies to drive renewals, win-back campaigns, and experience enhancements, boosting engagement and retention.
4. Process Standardization & Training
Optimize support workflows by creating SOPs and delivering system training. Reduce operational exceptions through standardized practices.
5. Risk Mitigation & Compliance
Monitor and mitigate risks (e.g., unauthorized reselling, pricing violations) via enhanced control systems. Enforce compliance to safeguard profitability and sustainable growth.
About You
Minimum 1+ year of experience working with 3PL warehousing operations.
Extensive experience in supplier procurement, management, and assessment, excellent business negotiation skills and coordination abilities, and a clear understanding of market capacity conditions and pricing structures.
Proven ability to work with internal teams such as sales, operations, warehouse, finance, and customer service to support account execution and issue resolution.
Strong verbal and written communication skills in Chinese (Mandarin) and English.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply?
Take the next step in your career, apply now and explore the opportunities we have to offer.
