About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Night Shift Outbound Supervisor
The Night Shift Outbound Supervisor will lead the Outbound operation during the night shift, primarily working 23:00–07:00, within a high-volume medium-size-item e-commerce fulfilment warehouse.
This role has primary ownership of Outbound performance, people management and shift execution. The successful candidate must have experience in a manual/person-to-goods, integrated pick-and-pack operation, where associates complete picking and packing within the same workflow.
The operation works to multiple order and dispatch cut-off times each day. The Supervisor must control workload by cut-off wave, allocate labour effectively, resolve exceptions quickly and ensure orders are completed accurately and on time. The role will also support completion of any critical remaining Inbound or Inventory tasks during the night shift.
Key Responsibilities
Lead and oversee the night-shift Outbound operation, including integrated picking and packing, sorting, staging, loading and dispatch readiness.
Plan workload and allocate labour according to volume, backlog, staffing levels and multiple daily cut-off times.
Maintain visibility of each active dispatch wave and prioritise work to protect the most urgent customer and carrier deadlines.
Monitor productivity, order completion, backlog, quality and dispatch performance; adjust resource allocation and operational priorities where required.
Manage outbound exceptions, including short picks, missing or damaged stock, mis-sorts, incorrect orders, packing errors, label issues, system issues and late-dispatch risks.
Work closely with Inbound, Inventory and Transport teams to resolve stock and operational issues affecting order fulfilment.
Manage employees effectively, including attendance, lateness, task allocation, productivity, performance, coaching and conduct concerns.
Ensure all employees follow SOPs and maintain required Health & Safety, security, quality and housekeeping standards.
Support critical outstanding Inbound work, such as replenishment or putaway, and Inventory work, such as urgent stock checks or discrepancy investigations, where these affect Outbound delivery.
Complete clear handovers covering backlog, cut-off risks, staffing issues, exceptions and priorities for the following shift.
Job Qualifications
Previous experience supervising an Outbound, Dispatch, Fulfilment or Pick-and-Pack operation.
Experience in a manual/person-to-goods warehouse, ideally handling medium-size items.
Experience of an integrated pick-and-pack operation is preferred.
Strong experience managing warehouse employees, including workforce allocation, attendance and performance.
Experience working to multiple daily order or dispatch cut-off times in a high-volume environment.
Good understanding of WMS, handheld scanning systems and warehouse operational processes.
Strong communication, organisation and problem-solving skills.
Able to make timely decisions and maintain control in a fast-paced operational environment.
Comfortable managing performance through productivity, backlog, quality and service KPIs.
Able to work 23:00–07:00, including weekends and peak periods where required.
Preferred Experience
E-commerce or retail fulfilment experience, particularly high-volume B2C operations.
Experience managing peak volumes, promotions and changing operational priorities.
Experience supporting Inbound and Inventory activities alongside primary Outbound ownership.
MHE licences, including Reach Truck, Counterbalance or VNA, would be advantageous.
Chinese-English bilingual capability would be an advantage, but is not essential.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
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