JD.com
From JD.com's careers page
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You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide.
Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.
Learn more about who we are and what we do: https://www.jingdonglogistics.com/
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Job Summary**
As a Device Maintenance professional at JD.com, Inc., you will be responsible for ensuring the optimal performance and reliability of our diverse range of operational devices and equipment. This role involves proactive maintenance, troubleshooting, and repair to minimize downtime and support our robust logistics and e-commerce infrastructure.
Job Responsibilities**
Perform routine inspections, preventative maintenance, and calibration of various devices, including but not limited to, warehouse automation equipment, sorting machines, handheld scanners, and IT infrastructure hardware.
Diagnose and troubleshoot hardware and software issues on a wide array of devices, identifying root causes and implementing effective solutions.
Execute repairs, replacements, and upgrades of faulty components or entire devices, adhering to established protocols and safety standards.
Maintain accurate records of all maintenance activities, including service dates, parts used, and issue resolutions.
Collaborate with operations teams to schedule maintenance activities with minimal disruption to business processes.
Assist in the installation and commissioning of new equipment and devices.
Provide technical support and guidance to end-users on device operation and basic troubleshooting.
Identify opportunities for process improvement and efficiency gains in device maintenance.
Adhere to all company safety regulations and procedures.
Job Qualifications**
High school diploma or equivalent; associate's degree or technical certification in electronics, mechanical engineering, or a related field preferred.
Proven experience (2+ years) in device maintenance, field service, or a similar technical support role, preferably within a logistics, manufacturing, or e-commerce environment.
Strong understanding of mechanical and electrical systems, including schematics and diagrams.
Proficiency in troubleshooting hardware and basic software issues for various devices.
Familiarity with common diagnostic tools and testing equipment.
Ability to perform physical tasks, including lifting, bending, and standing for extended periods.
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills, with the ability to work effectively independently and as part of a team.
Ability to work flexible hours, including evenings and weekends, as required by operational needs.
Basic computer literacy and experience with maintenance management systems (CMMS) is a plus.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
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