About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
【Job Details】
Job Title: Account Manager
Location: Fontana, CA or Perth Amboy, New Jersey
Annual Base: $70,304 - $100,000 + Annual Bonus
Job Type: Full-Time
What You'll Do
Operational Quality Monitoring: Conduct daily monitoring of project performance metrics, identify anomalies, and perform root cause analysis. Drive rapid resolution of operational issues to ensure customer KPIs are met and enhance the end-to-end service experience.
Customer Relationship Management: Conduct regular client visits and needs assessments to deepen relationships. Build and maintain trust by resolving logistics challenges, boosting satisfaction, and increasing share of wallet.
Process Optimization & Innovation: Leverage operational data and business scenarios to design lean management frameworks. Spearhead cross-departmental process improvements and product iterations to mitigate risks and elevate efficiency.
Revenue Growth & Opportunity Conversion: Track revenue performance, diagnose shortfalls, and implement corrective actions. Identify latent client needs to drive new business initiatives and revenue expansion.
Cross-Functional Collaboration: Coordinate internal and external resources across operations, sales, and product teams. Rapidly address client requirements and standardize complex supply chain solutions.
About You
Bachelor’s degree in Business, Supply Chain, Logistics, or a related field preferred
3-5+ years of experience in account management, logistics, supply chain, or operations roles
Strong understanding of end-to-end supply chain or logistics operations preferred
Proven ability to manage client relationships and drive customer satisfaction
Strong analytical skills with the ability to interpret data and identify business opportunities
Experience working in fast-paced, high-growth environments preferred
Bilingual in English and Mandarin Chinese preferred
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply?
Take the next step in your career, apply now and explore the opportunities we have to offer.
