About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Job Summary
JD.com, Inc. is seeking a 1PL Delivery Operations professional to manage and optimize our first-party logistics delivery processes. This role focuses on ensuring efficient, timely, and cost-effective delivery of goods directly to customers, upholding JD.com's commitment to exceptional service.
Job Responsibilities
Oversee the day-to-day operations of JD.com's 1PL delivery network, including route planning, dispatch, and last-mile delivery execution.
Monitor and analyze delivery performance metrics (e.g., on-time delivery rates, delivery success rates, cost per delivery) and identify areas for improvement.
Develop and implement strategies to enhance delivery efficiency, reduce operational costs, and improve customer satisfaction.
Manage and optimize resource allocation, including fleet management, driver scheduling, and equipment utilization.
Ensure compliance with all relevant transportation regulations, safety standards, and company policies.
Collaborate with other internal departments, such as warehousing, customer service, and technology teams, to streamline end-to-end logistics processes.
Address and resolve operational issues, delivery exceptions, and customer complaints related to 1PL delivery.
Utilize data analytics and logistics software to forecast demand, optimize routes, and improve operational planning.
Conduct regular performance reviews of delivery personnel and implement training programs as needed.
Prepare detailed reports on operational performance, challenges, and proposed solutions for senior management.
Job Qualifications
Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. Master's degree preferred.
Minimum of 5 years of experience in logistics operations, with at least 2 years in a direct 1PL or last-mile delivery management role.
Strong understanding of transportation management systems (TMS), route optimization software, and logistics analytics tools.
Proven track record of improving operational efficiency and reducing costs within a delivery network.
Excellent analytical and problem-solving skills with a data-driven approach to decision-making.
Strong leadership and team management abilities, with experience in managing a large workforce.
Exceptional communication, negotiation, and interpersonal skills.
Ability to work effectively in a fast-paced, high-pressure environment.
Proficiency in English and Mandarin Chinese is highly desirable.
Familiarity with e-commerce logistics and express delivery industry trends.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
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