Collaborate with cross-functional teams to gather business requirements, identify opportunities and translate them into technical specifications and actionable insights.
Ability to grasp clinical processes and translate them into system requirements for technology teams.
Analyze data from EMR, clinical and scheduling systems to identify additional functionality opportunities, and integration needs.
Critically evaluate gathered information from multiple sources, reconcile conflicts, relate high level information to details, and distinguish user requests from underlying business problems/needs.
Serve as a technical advisor to the internal organization’s industrial engineers, Healthcare Operations Executives, as well as other roles.
Participate in and co-lead virtual and in-person integration interviews, discussions, and project meetings with both internal and external teams.
Help to design future state processes that align business requirements with the capability of the client’s system and technology.
Develop and execute interface test plans to validate integration processing and system response.
Participate in go-live support and post-implementation optimization.
Develop and maintain internal and external documentation.
Provide input into developing and modifying client and Care Logistics systems to meet client needs.
Collaborate with Client Services to ensure realization of client goals and estimated ROI.
Other duties as assigned.
QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS
REQUIRED
Bachelor’s degree in Engineering, Information Technology or equivalent combination of education and experience
3-5 years of Solutions Engineer or related experience
Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from the underlying true business problem/needs.
Ability to identify inefficiencies, propose solutions, and evaluate outcomes effectively.
Above average observational skills to recognize opportunities, collect data and validate information
Proficiency with Microsoft products such as Outlook, Word, Excel and PowerPoint.
Comfort in leading discussions, facilitating interviews, and presenting findings to diverse audiences.
