ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and responsibilities may be assigned. The duties and responsibilities as outlined in this Job Description may be changed from time to time by Jack Morton Worldwide, as it deems necessary, without further notice to the Employee.
Key Responsibilities
Program & Project Delivery
Own end-to-end delivery of experiential programs, from planning through final reconciliation. Manage all project components, including fabrication vendors and third-party partners, while ensuring alignment to scope, timelines, quality standards, and client expectations. Execute programs using established tools, systems, and processes.
Client Management & Execution Leadership
Serve as the primary client contact for project execution and delivery. Lead development of proposals, scopes of work, and project schedules. Communicate scope, timelines, budgets, roles, and project updates clearly and proactively. Manage project changes, and secure client approval as needed. Build and maintain strong, trust-based client relationships.
Cross-Functional Leadership
Lead coordination across estimating, creative, production, operations, fulfillment, and field services teams. Drive alignment across internal stakeholders and external partners to ensure deadlines, deliverables, and execution standards are consistently met.
Financial Management & Accountability
Develop and manage budgets, forecasts, and revenue tracking. Translate project costs into clear, client-facing pricing. Monitor and control third-party and vendor costs, maintain accurate financial systems, reconcile program costs, and ensure invoice readiness and accuracy. Protect and support account profitability.
Creative & Strategic Support
Partner with Creative and Strategy teams to support exhibit design, ideation, and solution development. Identify innovative production methods and execution approaches that enhance program outcomes.
Client Growth & Account Support
Identify opportunities to expand scope, deepen client relationships, and support account leadership in driving organic growth.
Team Development & Leadership
Coach and mentor Program Managers and Coordinators. Reinforce best practices, accountability, and process consistency, while fostering a positive, collaborative, and high-performing team environment.
Supervisory Responsibilities
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. (Canadian Positions: Accommodations will be made, up to undue hardship, for employees that advise accommodation is required pursuant to the prohibited grounds of the human rights legislation.)
5+ years of experience in experiential marketing, tradeshows, or agency program management
Proven success by managing complex programs and multiple concurrent projects
Strong skills in budgeting, scheduling, organization, and problem-solving
Demonstrated strengths in client service, accountability, collaboration, and attention to detail
Proficiency in Microsoft Office, including PowerPoint, Excel, and Word
Healthcare or pharmaceutical industry experience preferred
Strong interest in industry trends, innovations, and evolving best practices
Willingness to travel approximately 30%
EDUCATION and/or EXPERIENCE
Bachelor's degree (B.A. or B.S.) from four-year college or university; and 2+ years’ experience as an Program Manager or similar experience successfully executing projects and programs and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, proposals and business correspondence. Ability to effectively present information and respond to questions from groups of Company employees and managers, customers and the general public.
MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand for long periods of time; walk long distances; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and /or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. (Canadian Positions: Accommodations will be made, up to undue hardship, for employees that advise accommodation is required pursuant to a prohibited ground of the human rights legislation.)
Jack Morton is an equal opportunity employer; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law.
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Requisition #: 2283
How We Use AI in Hiring
Jack Morton uses AI tools to help organize applications, schedule interviews and summarize notes. AI does not make hiring decisions; every application is reviewed and every decision is made by our team. To opt out of AI review or request an accommodation, contact jobaccomodations@jackmorton.com.
Job Accommodations
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at jobaccomodations@jackmorton.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
JOB SCAM ALERT***
We have recently become aware that individuals not associated with Jack Morton have fraudulently used our name – and the names of some of our employees – to solicit applications for fake jobs, to conduct fake job interviews and to make fake job offers. Any request to schedule an interview and any bona fide offer of employment will only come from an authorized representative of Jack Morton with an email address “@jackmorton.com” or “@jackmorton.co.uk”. We will never require an applicant to provide credit card or banking information to cover any supposed advance costs.
If you have provided personal information in connection with a fake job offer or interview and you are concerned, we suggest that you take appropriate action.
Jack Morton takes these activities very seriously and are taking appropriate steps to shut down this fraudulent activity.
We urge you to be careful when sharing your personal information and to be aware of scams involving fake job postings and job offers.
