What can you expect to do?
Develop comprehensive transition strategies and detailed transition plans
Define scope, timelines, resource requirements, and risk mitigation strategies
Work in collaboration with internal and external stakeholders
Lead end-to-end planning and execution of service or process transitions
Coordinate cross-functional teams to ensure smooth and successful delivery
Ensure seamless knowledge transfer, process migration, and operational handover
Oversee training, documentation, and stakeholder communication throughout the transition
Conduct regular status updates, governance meetings, and executive briefings
Manage client expectations and ensure high levels of satisfaction
Monitor and report on transition progress, risks, and issues to leadership
Ensure all transition documentation, SOPs, and knowledge bases are created and maintained
Drive compliance with organizational standards and regulatory requirements
Support post-transition handover and stabilization efforts
Conduct post-transition reviews and implement lessons learned
Core Competencies
Proven track record of managing large-scale transitions across geographies and domains.
Strong project management and stakeholder engagement capabilities
Excellent communication, negotiation, interpersonal skills, coordination, and problem-solving skills
Ability to manage multiple transitions simultaneously in a fast-paced environment.
Experience in managing cross-functional and cross-cultural teams
Excellent client relationship skills
Excellent storytelling, documentation, and verbal and written communication skills
Ability to influence clients, including C-Suite executives
Strong active listening skills and the ability to ask clarifying questions
Proficient in Microsoft suite of applications, expert PowerPoint slide creation and MS Project
Ability to manage multiple transitions in parallel
Self-starter, demonstrating initiative and confidence, ability to self-motivate, and work collaboratively with others
Ability to manage own workload, maintain deadlines, and prioritize / reprioritize effectively
Ability to work in a challenging, fast-paced, and results-driven team environment
Attention to detail in a metrics-driven model
Ability to provide 6 or more hours of overlap with US Eastern Time Zone
What is the experience needed to be successful in this role?
Bachelor’s degree in Business, IT, or related field (MBA preferred).
15+ years of experience in service transition, project management, service delivery or equivalent work experience within the procurement services function
Experience supporting US-based and global companies and clients across timezones
Worked within procurement consulting world
Strong understanding service delivery models and ITIL, PMP/Prince2 methodologies (certifications preferred).
Location
This role is remote based in India working as an extension of the US-based team.
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Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
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