This senior individual contributor role applies advanced technical judgment to drive quality strategy across NPI through sustaining, leading systemic improvements in manufacturing processes, and influencing engineering, supplier, and customer decisions across the full value stream. This role delivers measurable gains in yield, compliance, and product quality in a fast‑paced, high‑constraint environment. This role requires strong analytical capability, hands on engagement on the production floor, and expertise in quality tools, validation, and risk mitigation.
What will you do?
You will lead problem-solving activities, establish robust quality controls, drive continuous improvement, and partner with external and internal cross functional teams (Process Engineering, Test Engineering, Manufacturing) to ensure high levels of quality, safety, and performance for liquid cooled assemblies and full rack systems to include the below:
Customer Requirements Review
Own customer requirement traceability and risk mitigation across the full product lifecycle ensuring compliance with all the requirements that include but may not be limited to, BOM review, Specifications (Cosmetic, Technical Etc.), and Incoming Quality Criteria(s).
QMS leadership
Maintain and improve ISO 9001:2015 processes, work instructions, and records for the cloud product line; Support internal audits and readiness for external/customer audits.
Liquid Cooling
Define and enforce incoming quality criteria for liquid‑cooling assemblies, including pressure‑test and leak‑test acceptance limits to ensure system integrity and compliance with industry standards and customer quality specifications.
Develop and maintain leak‑prevention quality protocols, including pressure‑testing at incoming and leak test procedures, and sensor‑based leak monitoring.
Validate coolant fill, purge, and filtration processes to ensure cooling‑loop cleanliness, stability, and long‑term reliability.
Audit and verify cooling and fluid‑handling processes to ensure they meet quality, efficiency, safety, and sustainability targets while preventing contamination and reducing variation.
Lead Critical‑to‑Quality (CTQ) analysis and collaborate on PFMEA and control plan activities for all liquid‑cooling and fluid‑handling stages to proactively identify failure modes and implement robust quality controls.
Oversee the quality lifecycle of process and test equipment, including qualification, commissioning, calibration, performance verification, issue of troubleshooting, and upgrade validation.
NPI → Ramp
Own quality function throughout the product life cycle for various products including but not limited to Liquid cooling assemblies, from Kick off to ramp and sustaining. Identify CTQs, Create Control Plans, PFMEA; execute MSA/GR&R; verify process capability (Cp/Cpk), perform FAI activities, and support lessons‑learned reviews for current and future launches. Review DfA to mitigate risks prior to building.
In-line quality & yield
Establish SPC on critical processes; track FPY, DPPM, escapes; deploy mistake-proofing (poka-yoke); drive structured containment when signals drift.
Supplier quality
Define Incoming Inspection Criteria, definition based on Jabil and Customer requirements from the NPI standpoint. Support Supplier Quality with CTQ identification, material storage process, and supplier qualifications as needed.
Customer
Lead 8D/A3 investigations on returns/complaints; implement CAPA and close the loop with clear, data-driven communication to customer quality teams. In Parallel, identify gaps and drive actions for closure while working with cross functional teams and customers as needed.
Digital quality
Automate data flow from MES/ERP/; build live dashboards/alerts; use control-chart behavior to recommend corrective actions.
Docs & Training
Publish procedures and one-point lessons; train operators/techs on critical quality features, audit discipline, and error-proofing. Understand and Translate Customer and regulatory requirements into Internal Work Instructions, Visual Aids, and other applicable documents.
Partner with EHS and Quality Systems to establish and enforce SOPs covering leak‑mitigation practices, coolant handling, chemical safety, waste management, and environmental compliance.
Cross Function Leadership
Partner with cross functional teams (Safety, Test, Industrial and Process Engineering, Maintenance) to identify quality risks, implement data driven improvements, and drive higher performance across the full Liquid cooling system value stream.
How We Will Measure Success
FPY/yield ↑ and DPPM ↓ quarter-over-quarter.
Zero major audit findings.
CTQs Green at launch.
Verified CAPA effectiveness; recurrence rate ↓.
COPQ (scrap/rework/returns) trending ↓ with quantified savings.
CCAR closure lead time ↓.
Work Model & Travel
On-site at Florence, KY integration and test lines, supplier, and customer visits up to ~15–20% as needed.
Expect frequent collaboration with Manufacturing/Process, Test, SQE, NPI/PM, Industrial Engineering, and Customer Quality.
How will you get here?
Education
Bachelor’s degree in mechanical, Industrial, Manufacturing, Electrical Engineering, or a related field, and/or equivalent combination of education, training and experience
Experience
8+ years in Quality or Manufacturing Engineering for cloud/data-center hardware or equivalent combination of education, training and experience may be considered.
Proven experience in a manufacturing setting working with liquid-cooled technology, ideally involving computer/server hardware or data center cooling systems.
Hands-on expertise with PFMEA, Control Plans, PPAP/FAI, MSA, SPC, and DMAIC/8D/A3 problem solving methodologies.
Data skills: Excel/Sheets power-user plus basics in a BI tool (Power BI/Tableau/Looker).
Ability to influence cross-functional teams and stakeholders using data-driven insights to drive process changes and improvements.
Proven ability to excel in a highly constrained, fast-paced production environment while managing multiple priorities and meeting deadlines.
Hands-on mindset and teamwork orientation, with a willingness to be on the factory floor engaging directly with equipment and processes.
Preferred Qualifications
ASQ CQE or Six Sigma Green Belt.
Supplier development experience (APQP/PPAP) and customer-facing quality
Systems: BMS, MES, ERP (SAP).
Knowledge of liquid‑cooling component quality standards including cold plates, manifolds, pumps, fittings, and coolant purity.
Knowledge of industry‑standard leak testing practices (pressure test, leak detection, tracer gas methods) and the ability to design quality controls that prevent leaks, detect early failures, and ensure system integrity throughout production.
Physical demands (typical for this role)
Periods on the production floor; ability to lift up to 25–30 lbs. occasionally; use of PPE as required.
Benefits package with Jabil
Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:
Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
401K match
Employee Stock Purchase Plan
Paid Time Off
Tuition Reimbursement
Life, AD&D, and Disability Insurance
Commuter Benefits
Employee Assistance Program
Pet Insurance
Adoption Assistance
Annual Merit Increases
Community Volunteer Opportunities
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Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
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