You will execute approved hardware replacement and upgrade procedures, perform basic diagnostics, and restore systems to operational status with minimal disruption. You will work closely with Jabil’s remote technical support team to complete service requests accurately, follow established processes, and maintain consistent documentation of all activities performed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
You will execute approved hardware replacement and upgrade procedures, perform basic diagnostics, and restore systems to operational status with minimal disruption. You will work closely with Jabil’s remote technical support team to complete service requests accurately, follow established processes, and maintain consistent documentation of all activities performed.
Perform on-site installation, replacement, and upgrade of server and infrastructure hardware, including: Storage devices (HDD, SSD, NVMe) Memory modules Network interface cards and transceivers Power supplies Cooling components including fans and heat sinks CPUs, motherboards, and system boards
Execute approved maintenance, repair, and upgrade procedures according to documented work instructions.
Perform basic diagnostics to verify hardware failures and validate successful restoration following repairs.
Coordinate with remote technical support teams to troubleshoot issues and execute corrective actions.
Complete all work within customer-approved maintenance windows and communicate risks or delays appropriately.
Conduct basic diagnostics to confirm failure symptoms prior to replacement and verify successful system recovery post-repair
Coordinate in real time with Jabil remote technical support (including overnight support) for troubleshooting guidance and validation
Complete all work within the customer-approved maintenance window and communicate immediately if a window is at risk
Accurately document all work performed in the ticketing system, including:
Parts replaced (with serial numbers)
Accurately document service activities, including parts replaced, serial numbers, validation testing, and system status before and after repair.
Follow all customer security, safety, access, and change-management requirements.
Properly package, process, and return defective parts in accordance with established RMA procedures.
Maintain tools, equipment, and work areas in a safe and organized manner.
Escalate complex technical issues outside established procedures for additional support.
Work Schedule and Availability
Nights and weekends: This position is scheduled almost exclusively on evening/overnight shifts and weekends. Customer maintenance windows typically open after market close and on weekends.
Planned schedule: A set weekly schedule built around nights and weekends will be established at hire; standard weekday daytime hours are the exception, not the norm.
Holidays: Work may be required on holidays and market-closure days, when customers often schedule larger maintenance and upgrade activity.
On-call: Participation in an on-call rotation for urgent break/fix dispatches is required.
Travel: Regular local travel between NY/NJ data center sites within a single shift. A valid driver’s license and reliable personal transportation are required.
Flexibility: Shift start times may shift with customer maintenance windows; advance notice will be provided whenever possible.
JOB QUALIFICATIONS and REQUIREMENTS
Transportation Requirements
This position requires frequent travel between customer data center locations throughout the New York and New Jersey metro area, often multiple times during a single shift. Candidates must possess a valid driver's license, maintain reliable personal transportation, and be able to use their personal vehicle to travel between assigned customer sites.
Employees will be reimbursed for approved business-related transportation expenses incurred while performing job duties, including tolls, tunnels, bridges, parking fees, and other authorized travel expenses, in accordance with company travel and expense policies.
Tools and Equipment Requirements
Candidates should possess and maintain a basic set of professional field-service tools required to perform server hardware installation, maintenance, and replacement activities. Typical tools may include, but are not limited to, torque screwdrivers, Torx bits, anti-static equipment, hand tools, and required personal protective equipment (PPE).
Jabil will reimburse approved purchases for specialized or customer-specific tools that are required to support assigned service activities and are not already part of a standard field-service toolkit, in accordance with company expense and procurement policies.
Education and Experience
High school diploma or equivalent required
1–3 years of hands-on experience in server hardware support, data center operations, or field service
Associate’s degree in Information Technology, Electronics, or related field preferred
Knowledge, Skills, and Abilities
Basic understanding of server hardware and data center components
Ability to follow detailed technical instructions and procedures with precision
Strong attention to detail and commitment to quality execution
Familiarity with electrostatic discharge (ESD) handling practices
Ability to use common diagnostic tools and basic test equipment
Comfortable working independently during off-hours, with remote support rather than on-site supervision
Effective communication skills to coordinate with remote teams and document work clearly
Ability to manage multiple service requests and prioritize tasks
Preferred Qualifications
Experience in financial services, trading, or colocation data center environments
Prior night-shift or weekend field service experience
Technical certifications (e.g., CompTIA A+, Server+, or similar)
Familiarity with ticketing or work order management systems (e.g., ServiceNow)
Work Environment and Physical Requirements
Work performed in data center environments with controlled temperature and elevated noise levels
Ability to lift and move equipment up to 50 lbs, with or without reasonable accommodation
Frequent standing, bending, and working in confined rack spaces
Must be able to consistently work night, weekend, and holiday shifts as the primary schedule
Ability to pass customer site background checks and access requirements
This position is not eligible for immigration and/or visa sponsorship. Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil. Applicants requiring sponsorship will not be considered.
The pay range for this role is $65,500 - $117,900. Job-related, non-discriminatory factors used to determine the actual offered rate include qualifications and experience, geographic location, education, external market data, and consideration of internal equity. The anticipated close date of this job requisition is: .
As part of the total rewards package, Jabil offers benefits to enhance your health, wealth, and resilient self. These include medical, dental, and vision insurance plans; paid time off accruing at a rate of 3.07 hours during your first year of employment; 4 weeks of paid parental leave; in 2027, 11 company-paid holidays (9 fixed holidays and 2 optional floating holidays), subject to change yearly; 401(k) retirement plan; and employee stock purchase plan.
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
Accessibility Accommodation
If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
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