Job Title
Customer Experience Support
Department
Administration, Facilities & Secretarial
Country
United States of America
State/Province
Arkansas
City
Lowell
Full/Part Time
Full time
Job Summary
Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams.
Job Description
Key Responsibilities
Book loads and enter orders tendered from customers.
Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
Monitor freight in transit and customer location requests for appointments
Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data
Schedule
Monday through Friday 7am to 4pm or 8am to 5pm
Qualifications
Minimum Qualification
High School Diploma/GED with less than 1 year of working experience
Preferred Qualification
Ability to communicate effectively
Ability to multitask
Ability to prioritize
Ability to quickly learn new systems
Keyboarding and typing
Ability to meet or exceed customer needs and expectations and provide excellent service
Ability to process information with high levels of accuracy
This position is not eligible for employment-based sponsorship.
Compensation
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.
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Benefits
The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
Education
GED (Required), High School (Required)
Work Experience
Clerical/Administrative, Customer Service/Account Manager, Transportation/Logistics
Job Opening ID
00643163 Customer Experience Support (Evergreen) (Open)
“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.
