Work directly with developers to debug issues, review fixes, and validate builds on the equipment
Partner with Mechanical Engineering during final phases of testing and support equipment readiness for new customer launches, including software installation and configuration on machines
Contribute to release readiness decisions for Alpine Saws and help define plant QA KPIs and metrics
Share operator and equipment knowledge with the QA team and act as a buddy to new team members
Competencies
Team skills - Collaborate with the team as needed. Able to gain trust from their team, peers, and senior leadership. Help the team stay focused on quality and reliability of the software, and act as a buddy to new employees.
Communication- Able to communicate in a clear, concise manner. Able to engage with both peers and managers.
Adaptability – Able to adapt to unexpected changes or new demands while working on projects or routine testing.
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Analytical – Able to discover, interpret, and communicate meaningful patterns and separate into logical components or elements, as well as understand their practical application by users of the software.
Continuous Learning- Actively identify new areas for learning; regularly create and take advantage of learning opportunities; use newly gained knowledge and skill on the job and learn through their application.
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Innovation – Generate innovative solutions in work situations; try different and novel ways to deal with work problems and opportunities.
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Influence – Apply constructive persuasion and negotiation techniques to influence decisions that are mutually beneficial
Job Requirements
Bachelor’s degree in Engineering, Computer Science, or a related field, or equivalent combination of technical training and hands-on experience
6+ years of experience in quality assurance, technical support, field service, or commissioning for industrial cutting equipment or automated manufacturing machinery
Hands-on operator experience with saws or other cutting equipment; experience with Alpine equipment (Alpine Linear Saw, AutoMill HP) strongly preferred
Technical support experience working directly with software development teams on troubleshooting, testing, and resolving issues in machine automation
Experience installing and configuring manufacturing software on equipment during new customer launches or startups
Ability to read logs, configuration files, and data formats such as XML and JSON; familiarity with Microsoft SQL Server a plus
Experience with JIRA and a test management tool such as Zephyr or TestRail
Knowledge of manual testing strategies such as functional, end-to-end, regression, and acceptance testing, and when to apply them
Working knowledge of Agile development using Scrum or Kanban
Experience in the truss, wall panel, or building components industry preferred
Excellent problem solving, analytical, written, and verbal communication skills
Ability to work in teams and independently
Must work on site at the Grand Prairie, Texas facility daily, with the majority of time on the plant floor
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ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
