ESSENTIAL DUTIES AND RESPONSIBILITIES
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
Assist with the installation, assembly, inspection, and basic maintenance of commercial food equipment
Uncrate, move, and position equipment safely at customer sites
Inspect equipment to ensure proper operation and report issues as needed
Drive service and delivery trucks to deliver or pick up equipment using lift-gate systems
Assist Service Technicians and Branch employees with installation and service activities
Support customers by providing courteous service and addressing basic questions or concerns
Follow all safety guidelines, company policies, and procedures
Manage expense reports and travel-related documentation as required
Maintain tools, equipment, and vehicle appearance
Work flexible hours, including overtime, extended driving days, and travel as needed
Demonstrate willingness to develop skills toward a future Service/Repair Technician role
Supervisory Responsibilities
This position has no direct or indirect supervisory responsibilities.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School diploma, GED, or equivalent experience
1–2 years of experience in a related field
Ability to work safely with mechanical and electrical equipment
Basic knowledge of welding, hydraulics, and/or electrical systems
Basic understanding of mechanical troubleshooting
Basic plumbing and soldering knowledge
Basic knowledge of CO₂ and Freon systems
Familiarity with safely moving tools and equipment
Strong customer service skills, including resolving customer concerns
Ability to manage expense reports and travel-related documentation
Willingness to grow into a Service/Repair Technician role
Bilingual (Spanish) skills are a plus
Valid driver’s license with an acceptable driving record
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.
Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads).
Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Quality
Demonstrates accuracy and thoroughness.
Looks for ways to improve and promote quality.
Applies feedback to improve performance.
Monitors own work to ensure quality.
Quantity
Meets productivity standards as set by Customer Facing Metrics (CFMs).
Completes work in timely manner.
Strives to increase productivity.
Works quickly.
Attendance/Punctuality
Is consistently at work and on time.
Ensures work responsibilities are covered when absent.
Arrives at meetings and appointments on time.
Dependability
Follows instructions, responds to management direction.
Take responsibility for own actions.
Teamwork
Balances team and individual responsibilities.
Exhibits objectivity and openness to others' views.
Gives and welcomes feedback.
Contributes to building a positive team spirit.
Puts success of team above own interests.
Able to build morale and group commitments to goals and objectives.
Supports everyone's efforts to succeed.
Recognizes accomplishments of other team members.
Keeps commitments.
Commits to extended hours of work when necessary to reach goals.
Completes tasks on time.
Safety
Ability to read and understand safety guidelines of the business.
Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced.
Demonstrates a comprehensive knowledge of company products and services.
Completes required safety training.
Time Management and Communication Skills
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
Demonstrated ability to communicate orally with individuals from within and outside the organization.
Demonstrates crisis/conflict resolution skills.
Ability to self-motivate and take direction from senior technicians and management.
Thrives in multi-tasking environment and can adjust priorities quickly.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may
Lift up to 75 lbs with or without assistance
Climb up to 10 ft with an A-frame ladder
Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet
Extensive walking 3-5 miles / day
Extensive driving 5-6 hours/day
Kneel, squat, bend, push/pull
Move in different positions to accomplish tasks in various environments including tight and confined spaces
Operate motor vehicles or heavy equipment
Operate machinery and/or power tools
Working Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)
Exposure to noise, heat, cold, slippery, wet dirty conditions may occur
Travel requirement up to 50% of time
Hours of Work
Normal business hours with occasional/frequent/extended hours as needed
Flexibility with schedule to meet critical deadlines
Extended hours may include nights and/or weekends
Normal scheduled hours cover early mornings, evenings and/or weekends
Compensation Information
The pay rate will depend on the successful candidate’s qualifications and prior experience. The range for this position is below: 29.30 - 39.70 USD Hourly
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
