Work independently with little supervision while managing difficult and high-pressure customer situations.
Proficient with office software applications required.
Ability to work overtime
Physical & Environmental Requirements
Must have a valid passport, a valid driver’s license and a good driving record.
Must be able to travel extensively (80% or more approximately) as required to service our customers.
Must be able to work within tight spaces and environments that may be noisy, odorous, dusty, cold and hot on a regular basis.
Must be able to lift and/or move up to 60 lbs. regularly.
Must be able to stand for long periods of time as well as walk, twist, bend, kneel, crawl, crouch, reach, climb and work in awkward positions on a regular basis.
Tasks (Description of main tasks)
Travel and deliver efficient field support to our customers.
Verify that machines are operating at peak efficiency by proper calibration and testing.
Commission and test machines using certified test procedures, perform preventative maintenance and emergency service at customer sites.
Accurately document and report all service-related activities. These include, but are not limited to: submitting Electronic Service Reports, Calibration Reports, and Expense Reports at appropriate intervals per company established procedures.
Promote sales of additional Loma product offerings such as service contracts, new equipment leads, spare parts kits, etc.
Provide timely feedback on equipment reliability and design.
Maintain a satisfactory parts inventory and requisition additional parts required to perform normal FSE duties.
Maintain all company property, including laptop, cell phone, safety equipment and tools in good working condition.
Exercise safe working practices and procedures at all times.
Conduct on-site training with customer’s personnel to ensure proper operation of equipment.
Hold meetings with customers, including scope and exit meetings.
Participate in the rotation of weekend on-call duties and after-hours phone support.
Frequently communicate between the field and the internal office support staff on technical related issues.
Attend refresher training classes and FSE meetings with other service team members to promote continuous improvement of technical and non-technical skillsets.
In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties.
Compensation Information
$28.00-36.00
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
