Check service tickets received from Service Techs for proper extensions and correctness, including checking for inspections due.
Be responsible for filing (F-595) Service Tickets numerically.
Type and/or maintain Inspection List, Automatic Scale/Wrapper and General Line.
Update and maintain files (computer or manual) from the monthly active installation list change notices.
Maintain (F-1610) File of Equipment. This could include calling customers concerning estimates for overhauls, prices for new equipment, and completion of services.
If in a manual office, prepare Productivity Reports. This could include maintaining a "No Charge" file for management's reference when analyzing Productivity Reports.
Assign service tickets to Service Techs.
Transfer incomplete service calls, including all pertinent information, to the (F-1675) Call Sheet or assign proper status in the computer for the following day.
Perform other clerical functions, as necessary, such as assisting with tracking of consignment, assisting walk-in customers, shipping/receiving, handling phone calls for supervisor, etc.
Perform various job duties in the parts are, as needed.
Train or cross train other employees as requested.
Interface with a Branch computer if available.
Follow up on completed service calls to verify customer satisfaction and promote service contracts.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
