What you will do
Interact directly with customers and build relationships through issue resolution
Provide support to service technicians to successfully repair products in the field
Apply problem solving methodologies to determine root cause of quality issues
Become a technical expert of Warewash products and features
Administer maintenance training programs for key accounts and strategic partnerships
Support lab life testing and part returns w/reports
Support lab machine testing w/reports
Work with the Technical Publications and Service Training teams to refine documentation
What we are looking for
Enthusiasm for interacting directly with customers or end-users
Knowledge of engineering quality and testing practices
Brings energy and drive to challenges while maintaining a positive, results-oriented mindset
Technical understanding of commercial dishwashing equipment
Ability to troubleshoot and repair warewashing equipment in the field
Passion for continuous improvement through root cause analysis and problem-solving skills
Experience with electrical and mechanical trades
Experience with data collections through DAQ systems
An individual to support the Quality Management Systems
Availability to travel as needed for work (approximately 50% of the time)
Flexibility for after hours support
Education and experience
Required
Associate’s degree in Engineering or a related technical field and 5+ years of relevant hands-on experience; OR an equivalent combination of relevant education, technical training, certifications, and 5-7 years of relevant hands-on experience demonstrating the knowledge and skills required for the position.
Customer service experience
Preferred
MS Office application proficiency
Experience reading drawings and technical documents
Food equipment industry experience
Warewash or similar product maintenance and repair experience
We are an equal opportunity employer, where we value the strengths of all team members. We offer competitive compensation and benefits and an exciting work environment.
ITW is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Compensation Information
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
