Perform day-to-day support and administration for virtual learning and development (L&D) assets according to established policies and procedures. With guidance, provide support and advice to employees and management teams either locally, regionally, globally or by function. Serve on cross functional teams, share best practices.
Essential Functions
Support the continuous development of the Learning Management System by managing expectations of the stakeholders and the availability of consultative resources, as necessary.
Interacts with stakeholders to ensure the Learning Management System operates efficiently.
Provide training on the system and establish usage rights for administrative assistants, members of the HR team, managers and employees.
Support the integration of learning technologies.
Develop team relationships with other departments to ensure the Learning Management System works well with other systems,) and ancillary products.
Provide ongoing support for all learning technologies and related systems and processes including:
o Performance Management
o Content providers
o Hosting services
o Competency models
Provide training to subject matter experts (SME) and Learning and Development staff on the Learning Content Management System products and ensure they have appropriate access.
Establish and maintain a process for instructional design of all courseware and ensure it is included in the Learning Management System.
Upload existing on-line courseware to the Learning Management System for role-based trainers, as required.
Maintain a process for courseware design that includes tracking and coordinating the efforts of SME, designers and technical experts as needed.
Support the integration of all learning technologies.
Make recommendations for the learning program and process improvements.
Develop and maintain a network of professional learning and development contacts. Maintain and keep current on developments and trends in the field. May gather information of local competitor practices
Serve on cross-functional teams, as required.
Qualifications
3 years of relevant experience in Learning and Development; or Learning Management Systems Req Or
Equivalent combination of education, training and experience Req
Knowledge of organizational development principles and methods
Good interpersonal, project management skills, organizational skills and leadership skills
Good Presentation skills
Good Listening and diagnostic skills
Good systems knowledge, including Microsoft Office applications, HRIS applications and Learning Management Systems
Good attention to detail
Good verbal and written communication skills
Good problem-solving, judgment and decision-making skills
Ability to prioritize, organize and manage multiple projects.
Ability to work well with various levels of internal staff and management, and external contacts
Ability to establish and maintain effective working relationships with coworkers, managers and clients
Why IQVIA
Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. In your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and, ultimately, improve outcomes for patients.
IQVIA offers a competitive salary and great benefits, including a profit-related annual bonus, paid leave, and private health insurance.
Forge a career with greater purpose, make an impact, and never stop learning.
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.
