IQVIA
From IQVIA's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
You will be part of a global, publicly listed leader in the healthcare market.
Job overview
We are excited to announce a new opportunity within our Slovakia team for a Client Services Representative!
This is a hybrid position based in Bratislava, with an expectation to work from the office two days per week.
Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction
Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service
Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality
Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients
Maintains effective internal communications with sales and production to keep all apprised on activities with the client
Monitors performance against existing service agreements and ensures client’s obligations are met
Researches, analyses and responds to client needs that require an in-depth understanding of the client, specific business context, and/or therapeutic market
Conduct product/services and process trainings for clients and other employees
Conduct service meetings at client sites
Prepares regular standardized and/or ad-hoc reports for clients
Bachelor's Degree
1-2 years of related work experience
Background and experience within the Pharmaceutical industry is a plus
Proficiency in Slovak/Czech and English
Proficiency in PC applications, especially in Excel and PowerPoint
Knowledge of salesforce will be a plus
Ability to communicate effectively with various levels in the organization (written and verbal)
Demonstrated problem solving, analytical and strong customer service skills
Demonstrated ability to develop and maintain relationships in a diverse business environment
You will be part of a global, publicly listed leader in the healthcare market.
You will work with a great leader, who cares about people, atmosphere and work life balance
We will reward you with an attractive salary and package for your performance
You’ll have an opportunity for a career growth within the Client Services team
To apply, please submit your CV in English.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is 19 400,00 € - 29 200,00 €. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
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