Review internal controls of all the processes which includes duplicate payment monitoring, invoice and supplier master reviewers, payments exceptions, voids etc.
Accountability and Ownership of the process. Ensuring TAT and SLA’s are met consistently
Effective resource planning and load balancing
Conduct process assessment, identify gaps and propose recommendations
Monitor and deliver process and team metrics on daily basis. Prepare Service delivery pack and issue to management for review.
Participates in special projects as required by the Director of Shared Services Center Hyderabad or P2P Senior Manager, including but not limited to strategic initiatives and software implementations
Manage transitions of the process, Onsite & remote
Work with Manager/ onshore Supervisor(s) to assess training needs, address open issues
Review performance of the team members and conduct regular team huddles, one to one meetings and give constructive feedback
Support team during escalations, identify root cause and propose preventive measure
Collaborate with cross functional team to resolve issues or improve the process for future state
Conduct regular connect with team, goal setting, regular one to one, skip level meetings and resolve the people issues promptly
Demonstrate ability to work independently of Manager
Effectively Manage and Solve team member’s issues
Assist Internal & Statutory audits
Issue and Risk Management
Adhering to SOX and Internal Controls of the Process and Organization
Support talent acquisition, development and retention efforts of GBS
Attributes
Strong analytical and critical thinking skills
Structured, disciplined approach to work with attention to detail
Ability to work under pressure to meet tight deadlines and flexible to deliver amid uncertainty (e.g., imperfect data, loosely defined concepts, changing priorities)
Multi-tasker and self-motivated; capable of working under limited or no supervision
Ability to assimilate information from multiple sources, identify or develop solutions and then implement them
Positive and constructive team player with good communication (verbal/written) and inter-personal skills
Excellent organization skills and ability to manage multiple changing priorities along with day-to-day responsibilities
Sound analytical and reporting skills, ability to understand complicated topics, apply critical thinking and judgement
Keenness and aptitude to learn, upskill and mentor in the respective technical domain
Able to work in a global, multicultural environment
Full Time / Part Time
Full time
Worker Type
Employee
Job Exempt (Yes / No)
No
Workplace Model
At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least four days a week, with one day working outside an Invesco office.
Grow Your Career with Us
Build the skills and experiences that help you thrive in a constantly evolving business environment. Our AI-enabled learning platform provides personalized learning opportunities based on your role and interests, while development programs and leadership training help support continuous career growth.
To know more about us
About Invesco: https://www.invesco.com/corporate/en/home.html
About our Culture: https://www.invesco.com/corporate/en/about-us/our-culture.html
About our D&I policy
https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html
About our CR program: https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html
Apply for the role @ Invesco Careers: https://careers.invesco.com/india/
