Essential Job Duties
Maintain and enhance the existing embedded software across multiple hardware boards, ensuring high reliability, performance and improvements in customer experience.
Conduct root cause analysis and implement solutions for issues in released products.
Provide technical support for deployed medical devices, including troubleshooting firmware and system issues as well as investigating and resolving customer complaints.
Work closely with hardware and test teams to support the complete lifecycle of medical device systems.
Generate and maintain technical documentation including design descriptions, test protocols, and change history in accordance with internal and regulatory guidelines.
Ensure all designs meet rigorous quality and safety standards per the Intuitive Quality Management System.
Qualifications
Required Education, Skills & Experience
Bachelor's degree in Computer Engineering, Computer Science, or related technical field and 8+ years of experience; or Master's degree and 6+ years of experience.
Expertise in developing and debugging firmware and software in C and C++.
Proficiency in Python for scripting, testing, application and tool development.
Experience with embedded communication protocols, including I2C, SPI, UART, CAN, and TCP/IP networking.
Demonstrated expertise in debugging embedded systems, with a track record of isolating and resolving issues at the mechanical, hardware, and software component level.
Proven ability to build and maintain cross-functional relationships, evidenced by participation in at least two major multi-department projects or initiatives.
Preferred qualifications
Demonstrated experience participating in all phases of the product development lifecycle, including design, implementation, debugging, verification, validation, and transfer to manufacturing.
Experience with modern software lifecycle tools (JIRA, Git, Jenkins).
Experience with build systems such as CMake and Emake.
Proven experience implementing and troubleshooting fiber optic communication interfaces in embedded systems.
Experience supporting commercial medical devices in the field.
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
Mandatory Notices
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.
Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).
For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.
This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.
Accommodation & Accessibility Notice
Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at HRHelpNow@intusurg.com.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.
