Essential Job Duties
Provide procedural support to new robotic system sites to promote safety and effective progression
Collaborate with global Clinical Applications Engineering and Endoluminal Sales to support new users through their early learning curve
Provide expert clinical product and technical assistance and training to physicians and clinical staff on the effective use of Intuitive’s equipment during clinical procedures
Identify key areas of concern for clinical users for procedure adoption and collaborate with training and development partners to evaluate and address them
Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the global Clinical Applications Engineering team as well as the development teams.
Collaborate with peers and development engineering partners to develop and share best practices and product feedback
Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information
Prioritize and appropriately respond to requests in a high-stress environment.
Required Skills and Experience
A minimum of 2 years of technical or clinical experience in healthcare
Experience navigating hospitals and supporting procedures required
Self-starter who performs well with autonomy and can be flexible in a dynamic work environment
Problem solver who can maintain composure and think critically in high pressure environments
Highly collaborative and works well in a remote team environment
Effective communication skills including oral, written and interpersonal. Strong situational awareness
Experience working with highly complex technical systems and/or working in a critical patient care setting with physicians and support staff
Ability to seek out and process large amounts of data to translate information into actionable insights
Desire to learn and build new skills
Ability to travel up to 70%, located near a major airline/rail hub, and ability to work nights and weekends as needed
Ability to independently prioritize and manage travel logistics, and complete associated administrative tasks in a timely manner
Ability to travel on a moment’s notice and support cases across varying geographies; comfortable booking and utilizing all forms of travel
Required Education and Training
Bachelor’s degree in biomedical engineering or in healthcare-based field
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
Mandatory Notices
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.
Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).
For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.
Accommodation & Accessibility Notice
Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at HRHelpNow@intusurg.com.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.
