Intuit Payroll
From Intuit Payroll's careers page
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The Virtual Expert Platform (VEP) is the AI engine that makes Intuit's assisted services vision real. VEP connects 100M+ customers to 15,000+ tax and bookkeeping professionals in real time — intelligently matching by expertise, availability, and performance across 650M customer conversations annually. VEP directly enables ~$3B in expert services revenue and is accountable for a $250M reduction in CS operations cost in FY26. VEP is at an inflection point — transforming from a platform that supports expert interactions to one that orchestrates AI-native, agentic customer and expert experiences at scale. This Director of Engineering leads foundational capabilities that together power Intuit's assisted services business.
Platform Transformation
Accountable for transforming foundational platform capabilities to be AI/Agentic ready
Drive maturity, operational and engineering excellence across capabilities spaces
Accelerate assisted services growth through optimal service margins to cost effectively scale
Org Leadership
Lead a team of ~90 engineers
Craft a vision for the optimal team structure — hire, mentor, and foster career advancement to build a high-performance culture
Strategic Partnerships
Key strategic partnership responsibility with ICS, Business Segments, VEP PM and XD, and India leadership
Deliver strategic outcomes through the VEP platform across business and technology stakeholders
VEP IDC Site Leadership
Responsible for the VEP India community of
Drive employee engagement, talent hiring, development, and growth at India for VEP
Has built and led consumer-facing platforms at scale — serving millions of customers, not enterprise clients or internal tooling
Has shipped AI and ML in a live, customer-facing product in production — not a lab or a roadmap
Has led a 50+ FTE engineering organisation through a platform transformation, with multiple layers of management
Has experience in customer-expert, customer-agent, or intelligent routing and matching platforms — the closer to this the better
Has been a senior India engineering leader in a non-India HQ organisation— with building influence across time zone gap
18+ years in the software industry with 7+ years in an executive engineering leadership role
Deep understanding of modern platform architecture, SaaS/PaaS, distributed systems- trade-offs between scalability, speed, cost
AI-native, not AI-enabled — has defined and led an AI-first strategy at scale. Production examples required
Technically hands-on and credible with senior engineers — earns the room on substance, not seniority
Experience with agentic AI, LLMs, and real-time orchestration systems in a consumer-facing environment
Strong understanding of mobile, web, and desktop ecosystems and the engineering challenges of multi-modal platforms
Leadership & Influence
Exceptional ability to influence senior leaders across functions and make swift, informed decisions on short and long-term goals
Has driven outcomes where another function had equal or greater authority — without a direct mandate
Sets their own agenda and builds India-to-global visibility without waiting to be invited
Proven track record of developing tech strategies that drive significant growth and leverage AI to transform customer experiences
Creates structure and relationships independently — does not need a local peer network or a nearby manager to act
Takes end-to-end ownership even without controlling every lever
Bachelor's degree in Computer Science or a related field (required)
Master's degree in Computer Science or a related field (preferred)
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
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