Essential Qualifications
Possess a valid driver’s license, current auto insurance and a functioning automobile
Ability to read, understand, interpret information found in a variety of reports and other internal hotel information
Read, speak, write and understand the English language to interact with guests, staff, handle administrative duties, etc.
Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage and count and balance a cash bank, etc.
General computer proficiency
Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, upselling techniques, to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).
Possess the knowledge and ability to perform a variety of front office and related positions in response to business needs
Ability to compose and express thoughts concisely to ensure effective communication
Ability and flexibility to work long hours on a regular basis and as business conditions demand
Ability to manage multiple activities often in stressful situations with time constraints
Ability to use time management skills to effectively get task accomplished
Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems
Work Environment and Physical Requirements
Indoor work with hard and carpeted surfaces
Standing for up to eight (8) hour shifts
Must be able to remain in a stationary position 50% of the time
Occasionally required to sit; climb, balance; stoop, kneel, crouch or crawl
Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computer printer and other office productivity machinery.
May be exposed to extreme weather conditions, cold, heat, rain if at an exterior property
Use of computer terminal, which requires extensive eye contact with a video display terminal.
The person in this position frequently communicates with employees/vendors. Must be able to exchange accurate information in these situations.
Travel to other properties within the market and to the bank
Perks & Benefits
Easy to follow training programs & supportive team throughout the onboarding process
Health, dental, vision, life and disability insurance for full-time employees
401k with company match
PTO for full-time employees
Weekly payroll
Electronic Acknowledgement
When selecting the “Accept” or “Acknowledge” box, I am agreeing that I have read, understand and agree to this policy. The policy is Electronically Countersigned by InTown Suites upon your Acceptance in Workday.
Disclaimer
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
