Intone
From Intone's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
We are seeking an experienced VoIP Engineer for a contract position (6+ months) based in Pittsburgh, Pennsylvania.
We are seeking an experienced VoIP Engineer for a contract position (6+ months) based in Pittsburgh, Pennsylvania. In this role, you will serve as a technical leader responsible for daily administration, troubleshooting, and optimization of enterprise Voice-Over-IP platforms. You will work closely with network teams to ensure service level agreements are met, guide resolution of complex issues, and provide subject matter expertise to design and deployment initiatives.
Perform daily server administration activities within the Voice-Over-IP platform, including level 3 incident and problem response
Execute L2/L3 support and root cause analysis for voice issues, addressing packet loss, jitter, and latency
Design and configure Cisco Unified Communications Manager (CUCM), Cisco Emergency Responder (CER), Cisco Unity Connection (CUC), and Session Border Controllers (CUBE/SBC)
Manage route patterns, translation rules, and calling search spaces to ensure reliable internal and external PSTN connectivity
Oversee software patching, system backups, and firmware upgrades on Cisco voice gateways, phones, and servers
Work with internal network engineers to configure Cisco integrated service routers and multi-layered switches to support voice operations
Lead assigned voice network development and software implementation projects; evaluate client needs and recommend resource allocation
Support migration of on-premises VOIP environments to Cisco Webex Calling
Create and maintain detailed documentation for voice solutions, dial plans, configurations, and procedures
Review and ensure compliance to standards for voice network infrastructure system access, modification, enhancement, and replacement
Coordinate with telecommunication carriers and third-party vendors for number porting and incident resolution
Provide out-of-hours support as required
Required
5+ years of experience as a Network Engineer in a global organization, with deep expertise in Cisco VoIP in enterprise environments
CCNP or higher certification
Hands-on experience with CUCM, CER, CUC, UCCX (Cisco Unified Contact Center Express), and Expressway
Proficiency with Cisco Webex Calling
Knowledge of VoIP protocols: SIP, H.323, MGCP, and RTP
Strong understanding of IP routing, switching, and QoS (Quality of Service)
Knowledge of enterprise data center and infrastructure environments
Large project management experience
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