Intone
From Intone's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
We are seeking a Senior Support Engineer Consultant for a contract position in Iselin, New Jersey.
We are seeking a Senior Support Engineer Consultant for a contract position in Iselin, New Jersey. This 12+ month engagement offers the opportunity to provide expert technical support in a complex financial services environment, working with collateral management systems and banking infrastructure.
Provide L1/L2 technical support and user assistance for collateral management systems and banking applications
Resolve production incidents, perform root cause analysis, and manage incident escalation and documentation
Develop, test, and deploy Unix and shell scripts for automation, release management, and system administration
Monitor and support batch jobs using Tidal for scheduling and job execution
Manage user access setup, access reviews, and identity management (IDM) reviews to maintain system security and compliance
Support change management processes and coordinate implementation of system changes in production environments
Coordinate disaster recovery exercises and manage disaster recovery failover operations
Collaborate cross-functionally to optimize processes and deliver high-quality production support
Perform SQL queries, ETL operations, and data management tasks
Support system connectivity including SWIFT and third-party integrations
Required
8 years of experience in financial services and technology support environments
Expert-level technical proficiency with collateral management systems (COLLINE), including system setup, vendor management, third-party agent/custodian integration, and database administration
Strong hands-on expertise in Unix and shell scripting
Proficiency in SQL and ETL processes
Experience with Linux and Windows operating systems
Knowledge of batch job monitoring and Tidal job scheduling systems
Experience managing production incidents and performing root cause analysis
Familiarity with change management and process optimization in banking environments
Bachelor's degree in Computer Science, Information Systems, or related field
Prior experience with Global One or FIS Phase 3 vendor applications
Experience coordinating disaster recovery exercises and DR operations
Background in user access management and audit compliance reviews
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