Intone
From Intone's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
We are seeking a ServiceNow/Program Manager for a contract position (12+ months) to join a team on a remote basis.
We are seeking a ServiceNow/Program Manager for a contract position (12+ months) to join a team on a remote basis. This role reports directly to the hiring manager and will handle day-to-day tactical operations while supporting strategic initiatives, including AI transformation efforts and recent organizational changes.
Manage day-to-day tactical operations and ensure continuity during the hiring manager's absence
Lead project management efforts to drive AI transformative initiatives involving Service Management across the organization
Manage and oversee Customer Experience programs
Provide ServiceDesk oversight to managed service provider partners
Work closely with the hiring manager to execute tactical tasks and maintain smooth day-to-day operations
Identify, escalate, and manage items that require management attention in a timely manner
Required
Demonstrated experience with ServiceNow platforms and administration
Program or project management experience
Ability to manage multiple priorities and operational responsibilities simultaneously
Strong communication and escalation skills
Experience managing AI transformation or digital transformation initiatives
Customer Experience management background
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