Intone
From Intone's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
This is a 6-month contract role providing network and systems support within a Managed Services Center on the East Coast. The position is remote and operates Monday–Friday, 6:00 AM–3:00 PM EST.
Deliver high-quality network and systems support within a Managed Services Center.
Provide full lifecycle systems support for clients, including implementation, troubleshooting, diagnosis, and resolution of complex issues.
Own issues end-to-end until successful resolution is achieved.
Maintain advanced, up-to-date technical expertise in networking technologies.
Communicate clearly and professionally with clients and internal stakeholders.
Accurately document all incidents, troubleshooting steps, and resolutions in the ticketing system.
Demonstrate strong attention to detail and ownership in all tasks.
Collaborate effectively in a team environment while also working independently with minimal supervision.
Participate in on-call rotation.
Lead and manage assigned technical projects.
Multi-task effectively while prioritizing workload in a dynamic setting.
Maintain a customer-focused, results-driven attitude at all times.
Troubleshoot, isolate, and resolve both common and highly complex network and systems problems, independently or as part of a team.
Perform other duties as assigned.
Required
Active Cisco CCNP Service Provider certification
5+ years of experience in a service provider network role, with strong knowledge of optics
Proven track record of successfully troubleshooting complex network issues
Proficiency with Cisco NCS, Nexus, ASR 1K and 9K equipment
Strong working knowledge of VRF technology
In-depth understanding of routing protocols: IS-IS, OSPF, BGP, and MPLS
Competence utilizing Microsoft 365 tools (Outlook, Word, Excel)
Experience with Nokia and Juniper service provider level platforms
Familiarity with SD-WAN, cloud networking, and network security concepts
Background using IT Service Management tools, particularly ServiceNow
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