Ensure infrastructure environments are scalable, secure, resilient, and cost-effective
Identify opportunities to consolidate, virtualize, automate, and modernize legacy infrastructure
Direct and develop a team of approximately 5–7 IT professionals
Provide oversight and accountability for approximately 100 external managed service provider resources
Manage globally distributed technical teams, vendors, and service delivery partners
Establish performance expectations, drive accountability, and mentor technical leaders
Partner with senior IT leadership and business stakeholders to align infrastructure services with organizational objectives
Manage an annual infrastructure operating budget of approximately $25 million
Oversee vendor contracts, licensing, service agreements, and technology investments
Manage relationships with major enterprise technology providers, including Microsoft, Dell/EMC, Cisco, NetApp, and Oracle
Monitor vendor performance, service-level compliance, operational costs, and financial performance
Identify cost optimization opportunities without compromising system reliability or business continuity
Qualifications
Required
Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field
10–15+ years of progressive IT experience, with significant experience in enterprise infrastructure, systems administration, or IT operations
Proven leadership experience managing large-scale enterprise infrastructure environments
Strong knowledge of Windows Server, Unix/Linux, enterprise storage, backup, virtualization, and disaster recovery technologies
Experience managing cloud infrastructure environments such as AWS, Azure, or Google Cloud
Demonstrated responsibility for infrastructure uptime, availability, disaster recovery, and operational performance
Experience managing technical teams, external vendors, and managed service providers
Strong financial management experience, including enterprise IT budgets, vendor contracts, and cost optimization
Working knowledge of ITIL practices, including incident, problem, change, capacity, and availability management
Excellent communication skills with the ability to influence executive leadership, technical teams, and business stakeholders
Must be located in the Memphis, TN area
Preferred
Experience supporting global, multisite enterprise environments
Background in manufacturing, industrial, or similarly complex enterprise operations
Experience leading infrastructure transformation, cloud adoption, and modernization initiatives
Experience managing large outsourced infrastructure support organizations
Strong understanding of enterprise infrastructure architecture and long-term technology roadmaps
Demonstrated success improving operational efficiency, reducing costs, and increasing infrastructure reliability
