Manage delivery risks, escalations, dependencies, and issue resolution across complex programs.
Lead geographically distributed teams across onshore, offshore, and vendor organizations.
Ensure adherence to delivery standards, compliance requirements, and organizational governance processes.
Drive automation, operational efficiencies, and continuous service improvements across the portfolio.
Support strategic planning, transformation initiatives, and roadmap execution.
Qualifications
Required
15+ years of IT industry experience.
Extensive experience managing large-scale delivery portfolios in Healthcare Payer organizations.
Proven experience leading development, maintenance, production support, and managed services engagements.
Demonstrated success managing multi-million-dollar programs and complex enterprise initiatives.
Experience leading large distributed teams across multiple locations and time zones.
Strong Healthcare Payer domain expertise.
Hands-on experience with the TriZetto FACETS platform and core payer operations.
Solid understanding of Claims Processing.
Solid understanding of Membership & Enrollment.
Solid understanding of Billing & Premium Management.
Solid understanding of Provider Management.
Solid understanding of Network Management.
Experience managing Application Development Programs.
Experience managing Production Support Services.
Experience managing AMS and Managed Services Engagements.
Experience managing TriZetto FACETS Implementation & Upgrade Programs.
Experience managing Digital Transformation Initiatives.
Strong client relationship and stakeholder management skills.
Experience managing outcome-based and SLA-driven service delivery models.
Expertise in delivery governance, operational excellence, financial management, and portfolio management.
Excellent communication, leadership, negotiation, and executive presentation skills.
Experience with Agile, Waterfall, and Hybrid delivery methodologies.
Preferred
PMP, PgMP, SAFe, or equivalent project/program management certifications.
ITIL certification and managed services experience.
Experience driving healthcare transformation and modernization initiatives.
Familiarity with Jira.
Familiarity with Azure DevOps.
Familiarity with ServiceNow.
Familiarity with reporting platforms.
