NYC Administration for Children's Services seeks a Data Center Field Operations Engineer for a 6-month contract position based in Brooklyn, NY and the Bronx, NY. This role is on-site and involves managing IT technology infrastructure across multiple facilities in the borough.
Responsibilities
Validate daily operations of equipment installed in IT Operations Rooms (MDF, IDF, Datacenter) across assigned office locations
Install, connect, and configure Backup Power Supplies (UPS) and Power Distribution Units (PDU) to connect hardware equipment
Maintain updated inventory of all hardware equipment installed in IT Operations Rooms
Maintain clean and organized IT Operations Rooms
Act as point of contact with vendors for hardware equipment deliveries and replacements
Work with other Infrastructure groups to identify and resolve issues affecting hardware equipment
Perform hardware equipment replacement for failed components in coordination with Infrastructure groups and product vendors, including hard disks, power supplies, and RMAs
Rack and stack hardware equipment including servers, switches, routers, hardware appliances, and wireless access points
Perform commissioning of UPS, PDU, and environmental monitoring devices (cooling, humidity)
Perform network patching, connecting patch cords to switches, routers, data circuit CPE, servers, and hardware appliances
Complete circuit cutovers in coordination with NYC OTI and ACS Infrastructure Network and Telecom groups
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Un-rack and remove retired hardware as part of refresh projects and follow decommission processes in coordination with Directors of Infrastructure and Asset Management
Qualifications
Required
Experience managing MDF and IDF technology rooms
Working knowledge of IT Infrastructure including Windows Servers, VMWare, Cisco network equipment, Wi-Fi, VoIP, on-premise Datacenter, desktops, laptops, smartphones, EPL data circuits, UPS, PDU, and security surveillance systems
Excellent interpersonal and communication skills
Ability to multitask and perform in a high-paced, high-pressure environment
Ability to work independently or within a group to solve complex problems
Strong team player with service-oriented attitude and customer focus
Vendor management skills
Ability to lift and move equipment weighing up to 50 pounds
Ability to travel as needed between 37 ACS sites across NYC's five boroughs, including 24/7/365 sites at Children's Centers and secure detention facilities
Preferred
5 years of proven experience in Field Operations in Information Technology
Experience with Microsoft Office tools including Project, PowerPoint, and Visio
Experience with MS Teams, project portfolio management (PPM), and SharePoint
