Intone
From Intone's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
We are seeking a Customer Engineer for a 12-month contract position based in Berkeley, California.
We are seeking a Customer Engineer for a 12-month contract position based in Berkeley, California. This role requires onsite presence Monday through Friday and involves providing technical support and customer service to internal and external stakeholders.
Provide L1.5 technical support for Windows 10/11 systems, including deployment, configuration, troubleshooting, repair, and software and OS installations on PCs, laptops, and related peripherals
Provide L1.5 technical support for MacBook hardware and operating systems, including deployment, configuration, troubleshooting, repair, and software and OS installations on MacBooks and related peripherals
Troubleshoot fundamental network and WiFi connectivity issues
Follow company processes, procedures, and standards to meet customer requirements
Deliver excellent customer service to internal and external customers to ensure a consistent, professional experience
Communicate clearly and articulate complex technical issues in plain language
Required
Ability to work onsite Monday through Friday in Berkeley, California, within commutable distance
Physical ability to lift up to 30 pounds
Hands-on experience with Windows 10/11 deployment, configuration, troubleshooting, and repair
Hands-on experience with MacBook hardware and OS support
Experience troubleshooting network and WiFi connectivity issues
Clear English communication skills with ability to explain complex technical concepts
Ability to follow established processes, procedures, and standards
Industry certifications such as A+, Network+, or ITIL
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