Intone
From Intone's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
We are seeking a Customer Engineer for a contract position of 6+ months in Kensteaw, Georgia.
We are seeking a Customer Engineer for a contract position of 6+ months in Kensteaw, Georgia. This role offers hands-on technical support and infrastructure management in an onsite environment.
Provide hands-on support for mobile devices, including Samsung and Apple tablets, and configure mobile device management (MDM) solutions
Install, troubleshoot, repair, and maintain PCs, thin clients, and related hardware; diagnose and resolve hardware and software conflicts
Install hardware and peripheral components such as memory, circuit boards, disk and CD-ROM drives, and backup devices
Load and install software packages including Windows OS, Microsoft Office, and other pre-approved applications; install approved system images on PCs
Assist with managing and creating group policies and associated scripts related to PC usage
Provide technical assistance and end-user training on computer operating systems and approved applications
Evaluate and test new technologies for feasibility and potential implementation within the organization
Administer local area network (LAN) infrastructure including switches and routers
Maintain and configure shared network printers and personal printers
Document support tickets and track issues using ServiceNow ticketing system
Provide technical support and consultation for IT projects and initiatives as needed
Participate in after-hours support via cell phone as necessary to meet agreed-upon service levels
Contact and coordinate with approved vendors for technical support escalation
Required
Ability to commute to and work onsite daily in Kennesaw, Georgia
Hands-on experience with PC, thin client, and hardware troubleshooting and repair
Experience with mobile device support (Samsung and Apple tablets) and MDM configuration
Experience with software installation, configuration, and image deployment
Knowledge of LAN administration, network switches, routers, and printer configuration
Experience using ticketing systems such as ServiceNow
Clear English spoken and written communication skills
Strong customer-facing skills with a professional demeanor and commitment to end-user satisfaction
Relevant technical certifications
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Hi [Name], I just applied for the Customer Engineer role at Intone. My background in [your most relevant experience] lines up well with what the team is looking for. Would you be open to a quick chat, or could you point me to the right person on the team? Thank you!
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