We are seeking a Customer Engagement specialist for an on-site contract position based in Hudson, New York. This role offers the opportunity to provide high-touch technical support to executive leaders and senior business users in a fast-paced financial services environment. The position is available for 6+ months and requires daily on-site presence at 66 Hudson Yards, New York, NY 10001.
Responsibilities
Deliver high-touch technical support to executive leaders, Managing Directors, Senior business users, and Executive Assistants
Provide hands-on desktop technical support with strong troubleshooting of end-user devices
Independently resolve business-critical technology issues
Log and manage support tickets using ServiceNow ticketing system
Communicate technical issues clearly to senior stakeholders in simple, understandable terms
Provide timely status updates and maintain a calm, professional approach during high-visibility incidents
Collaborate with team members and users to ensure exceptional support reliability and user experience
Qualifications
Required
Demonstrated track record providing high-touch technical support to executive-level users
Hands-on experience with Windows 11 and macOS operating systems
Strong proficiency with Microsoft 365 and Outlook/Exchange
Experience with ServiceNow ticketing system
Ability to independently troubleshoot and resolve business-critical technology issues
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Exceptional communication skills—both spoken and written—with the ability to explain technical concepts to non-technical audiences
Professional demeanor with strong customer service orientation and focus on user experience
Prior end-user support experience in banking, investment banking, trading, asset management, research, or a comparable financial institution
Ability and willingness to work on-site daily at the Hudson, New York location
Preferred
A+ certification or other related PC Support certifications
Passion for audiovisual technology and support
