Participate in disaster recovery drills and testing.
Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
Prepare reports on system performance and incident resolutions.
Implement and enforce security policies and protocols.
Monitor system logs for security breaches and unauthorized access.
Participate in security audits and vulnerability assessments.
Collaborate with cross-functional teams to identify and implement technology solutions that support business objectives.
Assist in evaluating and recommending IT hardware and software purchases.
Provide in-person and remote support via telephone or remote access.
Direct third-party vendors involved in diagnosing and correcting system issues.
Research new IT services and vendors with management as needed for cost containment.
Support management with tracking of computer and printer devices for asset controls.
Work within DHCP and DNS environments, setting up DNS clients and configuring PCs for DHCP.
Configure TCP/IP manually and automatically using DHCP.
Support hardware decommissioning events.
Support business moves and changes, ensuring involvement in early planning stages.
Manage escalations through to conclusion.
Manage client expectations.
Qualifications
Required
Bachelor's degree and two (2) years of related work experience in an Information Technology field; or Associate's degree with equivalent technical certification and four (4) years of related work experience in an Information Technology field.
Demonstrated analytical skills.
Demonstrated problem solving skills.
Effective interpersonal skills and communications.
Experience with imaging, preparing, and deploying desktop workstations.
Proficiency in all aspects of Microsoft Desktop Operating System administration.
Proficiency in all aspects of Microsoft Server Operating System administration.
Proficiency in Microsoft Office including Word, Excel, Outlook, and PowerPoint.
Proficiency in PowerShell.
Desktop, workstation, and laptop administration skills, including low-level operating system troubleshooting.
Strong written and verbal communication skills.
Ability to organize work, be detail-oriented, and handle multiple assignments and deadlines flexibly.
Experience with ticket queue systems such as ServiceNow.
Experience preparing and conducting presentations.
Valid driver's license.
