Experience within a laboratory, technical service or logistics environment would be advantageous.
ABOUT THE OPPORTUNITY
As a Customer Services & Logistics Coordinator, you will play a key role in supporting the day-to-day operations of our Stoke laboratory. Acting as a central point of contact for customers, drivers and internal teams, you will help ensure exceptional service delivery and operational efficiency.
This role offers an excellent opportunity for a candidate looking to develop a career in customer services, logistics coordination and laboratory operations while working within a global organisation.
Key activities
Manage incoming customer enquiries via telephone and email.
Coordinate customer sample collections with drivers and logistics teams.
Generate and distribute laboratory reports to customers.
Coordinate consumables and sampling equipment deliveries.
Monitor and track consumable deliveries to ensure service commitments are met.
Create and maintain accurate customer records and database information.
Support stock control and consumables management processes.
Produce bespoke customer reports and support reporting requirements.
Support customer feedback and satisfaction initiatives.
Work closely with Laboratory Operations, Quality, Finance, Logistics and Business Development teams.
Participate in quality, compliance and continuous improvement activities.
Ensure compliance with company policies, procedures and Health & Safety requirements.
WHAT WE OFFER
Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
Competitive salary/benefits
Development and career opportunities around the Globe
Client-facing technical work within a highly motivated team and dynamic working environment
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. We do not discriminate against applicants, and all qualified individuals will receive consideration for employment regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.
We are committed to fair and equitable pay and are proud to be a Real Living Wage employer, ensuring our colleagues are compensated in line with independently assessed living standards. We are also committed to providing reasonable adjustments throughout the recruitment process and employment to support candidates and employees with disabilities or special needs.
Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies.
