Customer Care Assistant Executive
QUALIFICATIONS AND JOB DESCRIPTION
Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service. Our entrepreneurial spirit is the key to bringing quality and safety to life, helping our customers power ahead. A career with Intertek means you will be applying your skills and expertise toward ensuring the quality and safety of products and services used by millions throughout the world. We are a leading provider of ATIC (Assurance, Testing, Inspection and Certification) Services with over 40.000 people across 1,000 locations in over 100 countries.
Our vision is to become the world’s most trusted partner for Quality Assurance and we offer people the chance to make an impact with attractive growth opportunities on a global scale.
We are looking for an "Customer Care Assistant Executive" for the Intertek Turkey office Customer Care team.
If you want to join one of the most reliable partners in the world for Quality Assurance, apply now!
To be graduated from universities related to
Good level of English
Proficient in MS Office programs
Customer focused
Very good verbal and written communication
Attentive, dynamic, fast learner
With decision-making skills
Not related to military service (For male candidates)
To reside in the European Side of Istanbul
JOB DESCRIPTION
To ensure that customer test requests are made with the most up-to-date customer specification information
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Ensuring that all sample definitions and details conform to customer specifications and ensuring that the relevant technical customer manual content is fully reflected in the operation
To forward all necessary information to the test laboratory groups on the relevant worksheet
Ensuring that reports are completed within the agreed service period based on service level agreements
Setting priorities for the preparation of the report
Preparing a report with a laboratory-specific software program according to the worksheets coming from the laboratory
Checking the test results
Supporting customers by phone and e-mail with a customer-oriented behavior
Demonstrate a positive and customer-focused presentation
Keeping accurate contact information for customers and agents
WHO ARE WE!
We are a global family that values diversity.
We always do the right thing. With precision, pace and passion.
We trust each other and have fun winning together.
We own and shape our future.
We create sustainable growth. For All.
