Answer software and hardware support calls for office-based and remote users.
Install, update, and configure software on networked and individual PCs (Windows/Mac), as well as mobile devices.
Set up, install, and troubleshoot new hardware, including desktops, laptops, printers, and peripherals.
Deploy and maintain new computers, imaging devices as needed using company standard processes.
Research, investigate, and order approved computer products under supervision.
Contact vendors for support and warranty service, as necessary.
Design and update spreadsheets and simple databases for internal use.
Provide basic onboarding, training, and user instruction on common company systems.
Participate in testing and basic analysis of computer systems, programs, and user-reported issues.
Maintain accurate documentation of procedures, assets, or inventory.
Data Privacy & Security Support (including HIPAA)
Support compliance with privacy practices, including those related to HIPAA or other relevant data regulations.
Participate in HIPAA or company-led data security training as required by role.
Maintain and update documentation related to PHI (Protected Health Information) and other sensitive data requirements.
Assist with security and compliance audits as requested.
Teamwork & Communication
Communicate effectively and professionally with team members, end-users, and vendors.
Demonstrate reliability, adaptability, and a willingness to learn new technologies and processes.
Exhibit a positive attitude reflective of Interstates’ values and commitment to service.
Education and/or Experience
Must be currently enrolled in an associate or bachelor’s degree program in Computer Science, Information Technology, Management Information Systems, or a closely related field.
Basic technical experience—such as coursework, academic projects, or part-time employment/internships in IT support—is preferred but not required.
Strong interest in technology and troubleshooting; eagerness to learn in a hands-on environment.
Preferred Skills
Excellent communication and teamwork skills
Excellent analytical, written and oral communication skills
Ability to work individually and as part of a team
Self- motivated
Compensation: The pay range for this position is $19/hr - $21/hr. Our compensation ranges are determined by the experience and education required, and level of responsibility. The range posted for this role represents a range that Interstates, in good faith, believes it is willing to pay at the time of this posting. The pay is determined by job related skills, training, education, and experience.
Interstates Describes Its Culture as: Family-Like
Caring co-workers treat each other like family
Be treated like an individual, not just a number
Flexible schedules allow you to focus on your personal life as well as work-life
Lunch gatherings and social activities promotes fun and camaraderie
Support charities and your community through events sponsored and hosted by Interstates
What You Should Know Before You Apply
Interstates may collect personal information as part of your job application, such as your contact details, work history, education, and any information you provide. This information is used only for recruitment, to evaluate your candidacy, and to meet legal requirements. For details about our privacy practices and your rights under the California Consumer Privacy Act (CCPA), please see our Privacy Policy. By applying, you acknowledge that you have reviewed this notice.
Interstates is an EEO provider and offers a drug-free workplace. Employment at Interstates is at-will and may be terminated at any time with or without notice or cause, except as otherwise provided by law.
