Essential Duties and Responsibilities
Provide hands-on and remote IT support for jobsites, trailers, regional offices, and project locations.
Serve as the primary IT presence in the field for craft workers, site supervisors, and project teams.
Troubleshoot, configure, and replace field devices including laptops, monitors, printers, scanners, iPads, and video units.
Support basic jobsite networking and connectivity, including access points, switches, Starlink or similar equipment, and cabling under direction.
Perform proactive site walkthroughs to identify and resolve IT issues before they impact work.
Respond to on-site issues that may otherwise remain unresolved due to distance from centralized IT resources.
Capture field knowledge and turn it into articles, guides, and SOPs for the broader IT team.
Help standardize jobsite support and enable remote troubleshooting to reduce the need for site visits.
Coordinate with IT Support, Network Support, Systems Administration, Cybersecurity, and field leadership to align work with company standards.
Work general IT support tickets when not traveling and capacity allows.
Ensure compliance with security, privacy, and acceptable-use policies.
Required Qualifications
Associate or bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience accepted.
4+ years of hands-on IT support experience in hardware, software, and basic networking, preferably in a field, multi-site, or distributed environment.
Working knowledge of Windows endpoints, Microsoft 365, printers, scanners, peripherals, video conferencing, and standard business applications.
Basic networking skills, including the ability to install, validate, and troubleshoot access points, switches, and site connectivity under direction.
Ability to work independently in unstructured environments, prioritize effectively, and use sound judgment without constant supervision.
Strong written communication skills with the ability to create knowledge articles, SOPs, and technical documentation.
Preferred Qualifications
Experience supporting IT in construction, manufacturing, field operations, or industrial environments.
Familiarity with endpoint management, MDM, device imaging, and asset lifecycle processes.
Exposure to Meraki access points, Cisco networking gear, Starlink, or similar field connectivity solutions.
Experience with ITSM tools such as Freshservice or ServiceNow; ITIL Foundation awareness preferred.
Experience creating knowledge bases, writing SOPs, or leading informal training and peer enablement.
Familiarity with modular design, systems thinking, continual process improvement, DevOps, SDLC, or related IT concepts.
Relevant certifications such as CompTIA A+, Network+, Microsoft credentials, Tanium, or similar are highly desired.
What We Offer
Opportunities for professional growth and career advancement.
Engaged, collaborative teams and a culture focused on innovation and quality.
Support for licensure, continuing education, and professional development.
Inclusive environment with competitive benefits.
Travel: Willingness and ability to travel up to 50% to jobsites and regional offices, including construction environments; valid driver’s license and ability to meet company travel requirements.
Compensation: The pay range for this position is $51,910 to $64,890+ benefits. Our salary ranges are determined by the experience and education required, and level of responsibility. The range posted for this role represents a range that Interstates, in good faith, believes it is willing to pay at the time of this posting. The pay is determined by job related skills, training, education, and experience.
Interstates Describes Its Culture as: Family-Like
Caring co-workers treat each other like family
Be treated like an individual, not just a number
Flexible schedules allow you to focus on your personal life as well as work-life
Lunch gatherings and social activities promotes fun and camaraderie
Support charities and your community through events sponsored and hosted by Interstates
Benefits
Competitive Pay so you know you are valued
401(k) to help you plan for your future
Health, Dental, and Vision Insurance with different options to meet your needs
Vacation so you can focus on you
Performance Bonus
Established Career Paths to help plan your future
Career Coaches that are focused on your success
What You Should Know Before You Apply
Interstates may collect personal information as part of your job application, such as your contact details, work history, education, and any information you provide. This information is used only for recruitment, to evaluate your candidacy, and to meet legal requirements. For details about our privacy practices and your rights under the California Consumer Privacy Act (CCPA), please see our Privacy Policy. By applying, you acknowledge that you have reviewed this notice.
Interstates is an EEO provider and offers a drug-free workplace. Employment at Interstates is at-will and may be terminated at any time with or without notice or cause, except as otherwise provided by law.
