Internshala
From Internshala's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Role Overview:
1. Own end-to-end operations, including booking fulfillment, partner performance, and service quality.
2. Ensure every booking is successfully assigned, completed, and meets customer expectations.
3. Manage hub-level operations and P&L while maintaining efficiency and service standards.
4. Build scalable systems to support expansion across multiple hubs without operational breakdowns.
1. Own end-to-end booking fulfillment across active hubs, including assignment, dispatch, completion, and quality verification.
2. Manage hub-level P&L with weekly reporting, including revenue per hub, cost per booking, and partner utilization.
3. Oversee partner scheduling, shift planning, and real-time availability to achieve 70-80% fill rate targets.
4. Handle operational escalations such as delays, no-shows, cancellations, and customer complaints with speed and sound judgment.
5. Build and enforce SOPs for operational workflows, including onboarding, dispatch, quality checks, and escalation protocols.
6. Drive service quality metrics such as on-time arrival, completion rate, customer ratings, and repeat booking rates.
7. Coordinate with supply and training teams to ensure partner readiness across all service categories.
8. Lead daily operations stand-ups and weekly performance reviews with hub teams.
9. Own the 90-day launch playbook for new hub activations, including partner deployment, demand ramp-up, and density targets.
1. Ground-level leadership role in a fast-growing home services company.
2. Direct ownership of P&L and operational outcomes.
3. Competitive salary with performance-linked incentives tied to hub performance.
4. ESOP eligibility.
5. Opportunity to build and scale operational playbooks across multiple cities.
have minimum 1 years of experience
₹ 4,60,000 - 7,50,000 /year
1 year(s)
2026-11-29 23:59:59
Leadership, Team Management, Recruitment, Operations, Client Relationship Management (CRM), Interpersonal skills and Psychology
1. 1–2 years of experience in operations, logistics, quick commerce, or service delivery; strong freshers with field-ops internships are also considered.
2. Experience managing field teams of 15–50 members, including blue-collar workforce management.
3. Strong systems-thinking approach, with the ability to convert problems into scalable SOPs.
4. Ability to remain calm under pressure and handle high-intensity operational challenges effectively.
5. Strong data orientation, with the ability to track metrics and make data-driven decisions.
6. Based in Pune and willing to work on-ground across hubs.
7. Availability to work in a 7-day operational cycle during launch phases.
Housy provides quality home services in 10 minutes. Customers book utensil cleaning, mopping, sweeping, bathroom cleaning, kitchen cleaning, and other daily household tasks through the app. Services are delivered by trained, employed professionals. We are based in Pune.
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