3. Act as the primary point of contact for academic and program-related queries from students and college stakeholders, ensuring resolution within a 24-hour TAT.
4. Identify operational or academic issues, document them appropriately, and coordinate with internal teams until resolution.
B. Student success & engagement
1. Monitor batch attendance, assignment and project submissions, internal and external examination completion, and overall student engagement.
2. Identify at-risk students and proactively intervene to minimize drop-off risks and improve retention, satisfaction, and overall student experience.
3. Drive a 100% response rate across Subject Evaluation, CSAT, and NPS feedback forms.
4. Maintain regular follow-ups with students to ensure timely completion of academic and program-related requirements.
C. College partnerships & admissions support
1. Coordinate day-to-day program-related activities and stakeholder communication with partner colleges.
2. Support admissions and program delivery in collaboration with partner college teams.
3. Assist in onboarding new partner colleges by supporting academic and operational alignment.
4. Execute on-ground seminars, workshops, demos, and short-term programs at partner institutions.
5. During the peak admissions cycle (March-July), counsel inbound and walk-in prospects and support lead qualification and follow-ups.
6. Support confirmed enrollments, documentation, and accurate maintenance of admissions and CRM records.
7. Admissions responsibilities are applicable only during the peak admissions cycle and do not constitute a year-round sales role.
D. Reporting, data & fee tracking
1. Maintain accurate academic, engagement, admissions, and fee-related data for assigned batches and partner colleges.
2. Monitor and report attendance, assignment/project submissions, examination completion, and fee collection status.
3. Ensure timely and accurate reporting to relevant internal stakeholders.
4. Use data and student feedback to identify gaps and support timely corrective action.
E. Career & placement support
1. Support year-on-year placement planning and placement-oriented session scheduling for assigned batches across the student lifecycle.
2. Coordinate placement-related communication and activities with students and internal teams.
3. Support students with resume building, interview readiness, and interview-related communication.
4. Assist with recruiter coordination and ensure students are appropriately informed and prepared for placement opportunities.
F. Additional duties
1. Build strong working relationships with students, faculty, college stakeholders, and internal teams.
2. Ensure consistent adherence to IIDE's academic, operational, and student experience standards.
3. Take ownership of assigned batches and proactively address issues affecting academic delivery or student success.
4. Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.
Who can apply
Only those candidates can apply who
have minimum 1 years of experience
are from Mumbai only
Salary
₹ 3,00,000 - 6,00,000 /year
Experience
1 year(s)
Deadline
2026-12-04 23:59:59
Skills required
MS-Excel, English Proficiency (Spoken), English Proficiency (Written), Interpersonal skills and Google Workspace
Other Requirements
A Must-have
1. 1–3 years of experience in academic operations, student success, program coordination, or a similar coordination-focused role.
2. Strong communication, coordination, follow-up, and stakeholder management skills.
3. Comfortable working in an execution-driven, on-ground environment.
4. Ability to manage multiple stakeholders, tasks, and deadlines simultaneously.
5. Strong ownership and problem-solving mindset with the ability to proactively identify and resolve issues.
6. Proficiency in Google Workspace and basic reporting tools.
7. Based in Mumbai and comfortable working 100% on-site.
B. Should have
1. Experience working with colleges, educational institutions, students, faculty, or academic teams.
2. Ability to work with operational and student performance data and maintain accurate reports.
3. Strong interpersonal skills and the ability to build positive relationships with students and institutional stakeholders.
4. MBA/PGDM graduates or final-year students from any specialization are encouraged to apply.
C. Nice to have
1. Experience in student success, education operations, admissions coordination, or placement support.
2. Experience working with LMS, CRM platforms, or other academic/operational tools.
3. Prior experience in executing seminars, workshops, student engagement activities, or college events.
About Company
Every human problem in recent times has been answered with a digital solution, be it Facebook, Uber, Amazon, etc. The success of these companies lies in their understanding of the importance of ensuring every digital aspect of their product is of the highest quality. Developing a successful solution requires a high level of coding, sophisticated design, a well-planned digital marketing strategy, and a viable e-commerce channel to sell the final product. Therefore, we have developed specialized schools for each of these areas to provide world-class knowledge and skills in every aspect of the digital universe.
